Messaging & Mobility Engineering ManagerChicago, ILSummary:The Messaging Engineering Manager supports and improves critical business and technology processes by managing the administration, enhancement, implementation, and maintenance of critical applications including, but not limited to, Exchange, Outlook, Email Archiving, Spam Filtering, Email Security, Cloud Services, Office 365, Azure, and Mobility.
Additional responsibilities include user-facing portions of collaboration tools such as phones, video conferencing, and Microsoft Teams.
This position directs multiple projects and operational initiatives; oversees staff to ensure that specifications are accurate and that deliverables meet the approved specifications; ensures that processes and procedures are defined and followed to ensure quality, timeliness, and effective resource utilization; mentors, develops, and recruits department staff.
What you'll be doing- Manage all administration, maintenance, implementation, upgrade, and support activities for applications in the area of responsibility.
- Define and promote processes and procedures to improve the quality and stability of supported applications.
- Direct preparation of functional specifications, design documents, product evaluation and selection, and deployment plans.
- Oversee projects and/or requests being led by team members. Locate and adjust resources as appropriate to ensure quality and timeliness of deliverables.
- Maintain functional proficiency in industry and standard software, hardware and related technologies necessary to provide consistently evolving, superior levels of professional support.
- Develop and maintain relationships with all IT teams and key administrative department managers to ensure that communication is open and ongoing and that technology needs are being addressed. Manage expectations on project scheduling and delivery based on multiple priorities.
- Work across departments to gather and understand the varying perspectives on the program and its solutions – function, user experience, privacy, risk, technology, security, etc.
- Establish and maintain business relationships with vendors of hardware, software, and related services critical to the efficient operation of the department.
- Be forward-thinking, continually evaluating vendor and system options defining a roadmap with an eye towards the cloud.
- Automate backend and user-facing processes where applicable.
- Work with analysts and technical engineers to determine proper architecture of systems and overall environment.
- Move applications to the cloud in order to lessen our need for on-premise hardware and upgrade efforts.
- Assure systems have proper backups, high availability, and disaster recovery.
- Ability to explain and present ideas to technical and business people.
- Off-hours availability for consult and direction regarding critical application issues.
- Manage, mentor, develop, and recruit department staff.
Skills we're seeking- 7+ years of experience with Messaging Engineering, with technologies such as Exchange, Outlook, Email Archiving, Spam Filtering, Email Security, Cloud Services, Office 365, Azure, MS Teams, Jabber, Zoom, WebEx, and Mobility (Blackberry).
- 2+ years of experience managing Messaging or other IT Infrastructure teams.
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