Why M Physicians?
Regardless of role, we recognize that every member of our team is vital! The Complex Scheduler is responsible for scheduling and coordinating multiple services including appointments, imaging, labs, procedures, surgeries, and treatments. The Scheduler also collaborates with providers, clinic staff, and schedulers across multiple different departments, locations, and outside organizations to ensure services are timed, coordinated, and sequenced appropriately, and all associated activities are complete.
Our Cardiology Clinics support a wide variety of patients with their cardiac needs. This includes preventative care, coronary artery disease, hypertension, heart failure, atrial fibrillation, and more. We have a large group of providers that work closely with the RNs, clinical support staff, scheduling staff, and more to provide excellent patient care. We are excited to add an individual to our clinic who enjoys being part of a team and has a passion for caring for patients!
What you will do as a Complex Scheduler:
- Serve as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments.
- Accurately navigate and translate complex service protocols, tools, standard work, and information to ensure appropriate services are delivered.
- Identify potential issues that could complicate care (i.e., insurance issues, adherence concerns).
- Collaborate with patients, caregivers, providers, schedulers, and other care team members to ensure appointments, labs, and imaging are prioritized and sequenced appropriately, that the patient has followed through on their labs, imaging, and appointments, and that medical records (results, office notes, etc.) are received on time and available to the provider/care team.
- Provide patients with correct information related to their scheduled appointments, procedures, or tests, and in response to any associated questions they might have.
- Prepare, manage, and update the daily schedule/calendars for physicians who deliver care (procedures, surgeries, clinic appointments) at different locations such as outreach clinics, hospitals, and procedure centers.
- Review and respond to patient messages sent to the Epic in-box or through MyChart.
What you will need:
- High school diploma or GED.
- Two years of experience in a healthcare setting/practice, including:
- Completing scheduling and registration of appointments.
- Templating schedules in Epic.
- Providing administrative medical support.
- Using basic medical terminology.
Location: Clinics and Surgery Center, 909 Fulton St. SE, Minneapolis, MN
Hours: 1.0 FTE, 40 hours/week
Benefits: This is a fully benefit-eligible position: Competitive wages, healthcare (including vision & dental), 401K, parking & tuition assistance, and more!
University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.
Join us on a mission to advance medicine.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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