Job Description Summary
As a company, we promote a culture of honesty and integrity and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Job Summary:
The job of the Last Mile Site Manager is to define, develop and manage operations and customer support programs to support and meet Pilot Last Miles mission and goals for service quality, customer satisfaction and profitability. Responsible for managing multiple locations and managing personnel at different locations.
Essential Functions:
- Responsible for coordinating flow for communication between Haulers/Delivery Teams/Flatbed Drivers, Call Center and Local Client Management Teams.
- Provides on-site presence on daily, weekly, or bi-weekly basis to ensure Haulers/Delivery Teams are following procedures.
- Oversees recruiting, processing, and performance of Haulers.
- Develops and maintains relations with vendors.
- Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims.
- Interfaces with end customers to ensure effective in-home delivery for customers.
- Maintains monthly operation reports that include statistics and customer service scores.
- Other duties as assigned.
Skills & Competencies:
- Strong written and verbal communications skills.
- Excellent mathematical skills, with the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to analyze technical and scientific journals as they pertain to the business and market.
- Strong problem solving and reasoning abilities to deal with a variety of problems and come up with creative solutions.
Company Benefits:
- Medical
- Dental
- Vision
- 401k + Company Match
- Employee Assistance Program
- Paid Time Off
- Flexible Work Schedules (when possible)
- And more!
Pay Range: $85,000 to $95,000 per year
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
You must be authorized to work for any employer in the U.S.
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