The General Manager is a polished, well-spoken, and well-regarded ambassador who carries a strong vision for their hotel. He or she is charged with responsibility for all aspects of operations for their assigned property; providing support, supervision, and guidance to their management team and front-line associates. He or she will ensure that financial performance is optimized, that high-quality product and service levels are maintained, and that the hotel is operated in compliance with state, federal, and local regulations as well as Company and brand standards.
The General Manager will establish priorities and lead key operational initiatives such as the sales plan and budget development and execution of physical property improvement projects. They will provide hands-on leadership to ensure that revenue is maximized while expenses are effectively controlled. They will serve as the linchpin for communications with guests, clients, associates, ownership, corporate representatives, brand representatives, and key vendors.
Qualifications:
- At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
- Must be proficient in Windows operating systems, Company approved spreadsheets, and word processing.
- Must have a valid driver's license for the applicable state.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
Responsibilities:
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality dress code and wearing a name tag when working (per brand standards).
- Comply with and ensure adherence to Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR, and First Aid.
- Conduct a daily ABR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
- Play a pivotal role in hotel sales efforts including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly, and monthly basis.
- Tour the operating departments daily making adjustments as needed via department heads.
- Conduct weekly staff meetings including weekly training sessions presented by managers and self using the steps to effective training according to Aimbridge Hospitality's standards and the review of previous and future sales and operations efforts.
- Meet all financial review dates and corporate directed programs in a timely fashion.
- Hold a monthly financial review with all department managers and available supervisors.
- Ensure that all department heads maintain budgeted productivity levels and Aimbridge Hospitality's standard checkbook accounting procedures.
- Develop managers for future advancement through competency training and corporate sponsored training programs.
- Participate in required M.O.D. coverage as scheduled.
- Maintain direct contact with and monitor the development of management trainees.
- Adhere to all Aimbridge Hospitality policies and procedures and train new managers to ensure compliance.
- Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
- Ensure that employees are at all times attentive, friendly, courteous, and efficient in their interactions with guests, managers, and all other employees.
- Forecast monthly the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
- Prepare and conduct all management interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
- Motivate, coach, counsel, and discipline all management personnel according to Aimbridge Hospitality S.O.P.'s.
- Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
Property Details
Offering free shuttle service to nearby Portland International Airport, this hotel offers free Wi-Fi. From the on-site MAX Light Rail station, downtown Portland is minutes away.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
EEO Statement
Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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