Sertifi is a leading technology company dedicated to helping businesses finalize business faster, providing a complete agreements platform for the Hospitality and Travel industry. Brands like Marriott, Topgolf, and AEG Worldwide trust Sertifi to efficiently and securely sign documents, exchange card authorizations, and complete payments with their customers. Sertifi's easy-to-use platform helps tens of thousands of businesses in more than 135 countries, with more than $5 billion in payment requests sent through the system annually. With decades of experience in Hospitality and Travel, Sertifi is building a network that gives guests and travelers across the globe a great experience from the start.
Sertifi is seeking a dynamic and experienced Site Engineering Manager to lead our talented team of Site Engineers. This role involves managing our cloud infrastructure and operations, establishing a culture of DevOps, and creating rapid feedback loops to minimize the time between issue discovery and resolution.
This position will report to our Sr. Manager, Operations.
Candidates must be based in the United States, in Chicago, or within a Sertifi approved state for remote work:
AZ, CO, FL, GA, IA, ID, IL, IN, MA, MD, ME, MI, MO, NC, NH, NJ, OR, PA, SD, TN, TX, VA, WI.
Throughout the interview and onboarding process, Sertifi reserves the right to conduct independent reference checks to verify past experience and performance in addition to our standard background check and onboarding procedures.
Challenges You'll Tackle:
- Site Engineering Leadership:
- Lead and mentor a team of engineers as we transition fully cloud infrastructure and operations.
- As a shared service team, establish and reinforce a DevOps culture within the broader technology teams.
- Develop and implement strategies for continuous integration and deployment.
- Collaborate within cross-functional agile teams to enhance observability, system reliability and performance.
- Ensure security and compliance standards are met across all cloud services.
- Drive innovation and efficiency in infrastructure management and operational processes.
- Servant Leadership:
- Champion a servant leadership approach, focusing on the growth and development of your team.
- Provide coaching, mentoring, and support to team members to facilitate their professional development.
- Foster a positive and collaborative team environment that encourages open communication and knowledge sharing.
- Incident Management:
- Lead and mentor a team with Production On-Call rotations, driving behaviors and processes to improve MTTR and MTBF metrics.
- Performance Metrics:
- Establish and track key performance indicators (KPIs) to measure the effectiveness of site-engineering and operations.
- Regularly report on the team's performance, providing insights for continuous improvement.
What You'll Need to Succeed:
- Bachelor’s Degree in Computer Science, Engineering, or related field.
- Proven experience in a management and leadership role within cloud infrastructure and operations.
- Strong background in DevOps methodologies and tools.
- Expertise in cloud technologies and platforms (e.g., AWS, Azure, Google Cloud).
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication and team-management skills.
Nice To Have:
- Certifications in cloud technologies (e.g., AWS Certified Solutions Architect).
- Experience in automated testing and monitoring tools.
- Experience in administering Tailscale.
- Experience with HAProxy.
- Familiarity with OpenTofu/Terraform and Spacelift.
- Familiarity with Ceph Storage Systems.
- Familiarity with network security protocols, firewalls, IDS/IPS, and vulnerability management.
- Proven ability to design, implement, and maintain complex networks and infrastructures.
- Familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes).
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to type, use computer, phone, cell phone and other office/home office equipment/technology. Must be able to speak, see and hear. Must be able to remain in a stationary position for prolonged periods of time.
What’s in it for you:
You will work in a collaborative environment that welcomes new ideas and allows you to make an immediate impact on the team. Additionally, we offer great benefits such as: Competitive salary, Unlimited PTO, medical/dental/vision insurance, short-term and long-term disability insurance, 401k with company match, paid parental leave, life insurance, pre-tax Transit Benefit Program.
Sertifi is proud to be an Equal Opportunity Employer. Sertifi is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. All individuals seeking employment at Sertifi are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other basis forbidden under federal, state, or local law.
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