Program Director Manhattan, NY : 4/26/2024
Job Description
Job ID#:
3885
Job Category:
Transitional Housing
Position Type:
Full Time
Positions Available:
5
Details:
Program Director Position
Under supervision of the Regional Director/Program Coordinator, theProgram Directorensures quality care and oversees the functions of the shelters according to DHS regulatory and accreditation requirements. This individual is responsible for the oversight and implementation of care and resources for the purpose of meeting the physical, emotional, and social needs of clients. The Program Director provides supervision to the intake services and works with the Director of Client/Social Services to develop, implement, track, report, and evaluate measurable outcomes. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job.
Salary range is $80,000-$90,000(MAXIMUM) -- Annually based on relevant experience.
KEY ESSENTIAL FUNCTIONS:
With outreach team members, patrol areas where people experiencing homelessness tend to frequent and initiate contact with them to learn what their needs are.
Provide clients with basic needs services.
Connect clients to supportive services, such as medical, housing, and basic needs resources
Identify and refer clients to Case Management when appropriate.
Ensure that all paperwork related to client and program activities is properly completed, managed confidentially and stored in an appropriate location and submitted in a timely manner.
Assess medical emergencies, contact emergency medical, and utilize Naloxone kits when appropriate. Complete an incident report on all emergency or critical incidents by the end of each shift. Attend weekly staff meetings and case consultations as needed. Utilize de-escalation skills to manage client crises as outlined in the agency's training module on verbal de-escalation. Manage purchase receipts and submit them in a timely manner.
Responsible for overseeing all aspects of the site's homeless outreach operations - service delivery, compliance to contracts, targets(case management, employment, housing placements, medical and chart compliance, recreational activities, security, maintenance, food service if applicable, etc.)
Interview, hire, supervise, and set up training to program personnel to reach program goals
Conduct performance evaluations, disciplinary actions, resignations, and terminations
Oversee the operation and staff of the Homeless Outreach Program Develop and cultivate professional relationships with the Yonkers Community, particularly law enforcement, business community and other establishments Develop, train and supervise staff on best practices to engage street homeless individuals Ensures that staff are compliant with program goals and documentation Prepare reports on shift activities and client status Drive outreach vehicle if needed Works with the community to help identify geographical areas of need Review daily logs and prompt staff to follow up on referrals needing follow up Develop daily, monthly, quarterly and annual reports Work with the team to troubleshoot barriers for any client issue that arise Assist with annual PIT Count Work on holidays is required for some shifts.
Organize onsite and offsite training opportunities for professional development of staff
Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment
Troubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols
Provide assistance and follow-up in regard to critical incidents with clients
Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e., identify training needs, professional development, disciplinary actions, and terminations, etc.)
Serve as the Incident Commander for the entire facility
Report all incidents that may subject Acacia Network to liability to the Program Director
Review and sign all time sheets
Tasks may be modified, expanded and/or assigned over time
Provide leadership, guidance, direction, and supervision to all staff to ensure accurate and timely completion of deliverables, targets and benchmarks
Job Requirements
Details:
REQUIREMENTS:
Must have homeless outreach experience
Master Degree required
Valid New York State LMSW, LCSW, or LMHC required
Seven (7+) years of experience with homeless population or special needs population (Homeless Outreach)
Five (5+) years must be in a managerial position
Experience working with individuals and/or families facing homelessness
Experience in staff training and development
An understanding of funding and industry regulations and a track record of meeting compliance standards
Strong leadership, excellent organizational and communication skills
Ability to work on a strong team of professionals in a culturally diverse environment
Ability to multitask and to work and function under pressure
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