PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process.
Job Description
Press Ganey currently has an exciting opportunity for a role on the Strategic Consulting team. This Consulting Specialist will have prior healthcare industry experience working in or with physicians, medical practices, Independent Physician Associations (IPAs) or ambulatory clinics supporting process improvement efforts that improve the provider and patient experience.
Responsibilities include:
- Analytic, Coaching and Problem Solving
- Utilize Press Ganey and client data assets and resources to consult with medical practice groups to respond to industry change and opportunities for improvement and growth in complex situations while being able to adapt to changing circumstances and new requirements.
- Partner with payer organizations and contract medical groups to complete data analysis, data interpretation, and process design to identify, recommend, and solve business problems.
- Construct and/or lead data analysis to support a wide range of payer analytics, including authorization metrics and denial rates, observations and behavior assessments and summarize conclusions and recommendations.
- Effective trainer ensuring active engagement and effective knowledge transfer for patient experience best practices and process improvement.
- Managing Projects & People
- Coordinate actions to get work completed efficiently which includes delegating and leveraging appropriate internal and client resources.
- Manage and deliver defined scope of engagement plan including timelines, deliverables, budget and outcomes for engagements.
- Lead preparation of client deliverables including data analyses, assessments, quality reviews, training, and presentations.
- Client Relationship Management
- Build and manage successful client relationships generating positive client feedback on quality, value, innovation, delivery, and results.
- Serve as the direct point of contact with the client and quickly establish credibility for the respective project work stream by proactively building strategic working relationships.
- Professional Acumen
- Communicate effectively (written and verbal) and appropriately influence various audiences and levels of client management including risks and recommendations to project management.
- Plan, organize and prioritize project activities using work plans and other project management tools.
Qualifications
- 3+ years of work experience in the health payer and/or medical practice industry.
- Specific experience/background in one or more of the following:
- Working with medical practices, IPAs and/or physicians on improvement initiatives, specifically focused on patient and provider experience.
- Experience in medical management design and operations (e.g., utilization review, medical management, case management).
- Experience in training and coaching providers and medical practice staff.
- Demonstrated success in leading and managing change initiatives.
- Must have quantitative and qualitative data acumen.
- Demonstrated experience in driving performance improvement initiatives.
- Requires strong data analytic skills (Excel, Access, SQL, SAS, etc.).
- Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation.
- Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities.
Bachelor’s degree required, and Master’s degree preferred (Disciplines preferred include business administration, health policy and administration, finance, or clinical degree).
Travel of 50% or more.
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