We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position.
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period.
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays.
- Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.
- Free AAA Classic Membership.
- AAA Product Discounts.
- Tuition Reimbursement Program.
Summary
At AAA, our branches are where we make good on our promises to our Members & Team Members. A successful Member Experience Branch Manager has a highly developed understanding of how to utilize all branch resources to deliver Legendary Member experiences, fosters a team culture of performance excellence with heart, and is operationally disciplined around company processes and controllable expenses. This position is responsible for supervising all operational and sales functions of a branch. A Manager’s responsibilities include supervising branch operations, developing and executing sales and marketing strategy, driving results to meet all branch objectives, and championing individual Team Member engagement and development. Final success is defined as exceeding our Member's expectations, growing our business with a forward-thinking strategy, and growing our people.
Essential Functions
- Champions and exhibits our guiding principles and core values of AAA.
- Recruiting, training, onboarding and development of branch Team Members.
- Individual goal setting, Team performance feedback, evaluation and performance documentation.
- Ensures each Team Member has an individual development plan and provides mentorship supporting their growth objectives.
- Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy.
- Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage.
- Drive for results to achieve all branch objectives.
- Develops and executes against a business plan managing strategies that supports branch growth.
- Analyzes branch reports and internal performance statistics to accurately forecast results.
- Champion of Community Impact developing a network of relationships within the community and leading branch participation.
- Provides feedback to assist in overall process improvement, competitive positioning, and regional strategy.
- Ensures compliance with AAA policies, procedures, standards and regulations.
- Steward of all branch resources and expense budget compliance.
Knowledge/Skills/Abilities
- Demonstrated track record of successful business decision making, planning, and problem solving.
- Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
- Ability to work cross-functionally across many business units and functions.
- Ability to write and execute business and financial plans.
- Excellent planning and project management skills.
- Strong change management skills and the ability to operate in an environment of ambiguity.
- Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue.
- Outstanding sales and Member service skills and the ability to transfer these skills to others.
- Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides).
Education & Experience / Licenses & Certification
- Bachelor Degree in related field.
- Valid Driver's License.
- P&C License (Preferred).
- Insurance industry knowledge helpful but not required.
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