Mantle is a growth-stage, venture-backed 3D printing company that helps manufacturers bring millions of products to life faster and more affordably while solving manufacturing labor shortages. By combining hardware, software, and materials, Mantle has created a new category of metal additive manufacturing that is being rapidly adopted by major global OEMs, molders, and toolmakers to automate their toolmaking processes. Mantle’s employees thrive in an environment where multiple fields of study come together to solve challenging and important problems. You will join a diverse, cross-functional team working to bring the most advanced precision metal 3D printing technology to market.
As a Customer Application Specialist at Mantle, you will play a key role in building capable and productive customers. You will become an expert in Mantle’s technology and design best-practices. You will be directly responsible for educating both prospective and current customers on integrating and applying Mantle’s design conventions to maximize the value of Mantle’s technology, balancing practicality with efficiency. Your expertise will help customers unlock the full potential of Mantle’s technology, and you'll play a key role in demonstrating value.
A successful Customer Application Specialist:
- will manage the technical relationship with prospective customers, understanding the requirements for their target applications and managing implementation and communication related to DFM and value optimization
- will collaborate with Process Development to curate customer educational materials with the goal of powering customers’ self-sufficiency and Mantle’s impact on our customers’ productivity
- will own the fulfillment of printed sample part production for customers through project initiation and discovery, design iterations and approvals, and through printing and fulfillment
Key Responsibilities Include
- Managing pre-sales customer relationships with technical teams, presenting on sample part cost estimates and design enhancements to improve manufacturability and maximize Mantle value
- Advising existing customer engineers and tool designers on application best practices and efficiencies to maximize value with Mantle’s technology
- Fulfilling and delivering customer sample part projects, working alongside internal teams to produce, inspect, and characterize the properties of produced samples
- Supporting the Sales team’s efforts with sample parts, including quoting and documentation
- Collecting and relaying necessary product features and functionality to Mantle’s Product and Engineering teams to expand Mantle’s application space and impact in tooling manufacturing
- Collaborating with Customer Success team to strengthen the process knowledge base, share insights, and document learnings
- Synthesizing, documenting, and communicating updates to best practices and applications knowledge to customers
Your Qualifications
- 3+ years of experience in design consulting or new technology implementation
- 3+ years working with or designing for manufacturing technologies and processes, ideally injection molding
- Strong CAD and modeling skills, preferably SolidWorks or Fusion360
- Bachelor's degree in an engineering discipline or technical discipline
- Proven ability to manage and prioritize multiple projects simultaneously
- Experience in delivering customer-focused solutions based on customer needs
- Exceptional verbal and written communication skills
- Strong organizational and project management skills
- Willingness to travel up to 10% of the time
Mantle Benefits
- Competitive compensation
- Generous PTO, 11 paid company holidays
- Comprehensive medical, dental, and vision insurance
- Life and disability insurance
- Paid parental leave
- Equity and 401(k) plan
- Regular team lunches and events
Remote/On-site Expectations
- During onboarding and while training, you are expected to be on-site 4 days per week
- Expected to be on-site at least 3-days per week, provided all responsibilities can be managed remotely when not in office
The pay range for this role is $110,000 - $132,000 per year and is commensurate with experience relative to the position. Position also includes stock options that are subject to vesting. Actual compensation will depend on various factors, including experience, skills, and location. Mantle is an equal opportunity employer. You do not need to match every listed expectation to apply for this position. Here at Mantle, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
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