As one of the leading online fashion brands, this fashion brand’s stores are nothing short of exhilarating! This brand focuses on creating world-class in store customer experiences, building brand loyalty, hosting influencer events, and driving sales through client relationships. This brand is looking for a Store Manager based in Boston, to lead a passionate, skilled and innovative team that is obsessed with making an outstanding impression on every person who walks through the door.
This individual is an inspiring and nimble leader who is passionate about creating memorable customer and team experiences. They produce outstanding business results and inspire a team of high performers. As a Store Manager, make sure your store runs smoothly every day, from peak seasons to adapting operations as a new store in our fleet. You’ll work closely with our Senior Vice President of Retail and retail support teams across the business.
The best Store Manager is equal parts methodical and entrepreneurial. They’re proactive planners who care about the details, but can see the big picture. And they’re natural leaders with a knack for bringing out the best in others.
Responsibilities:
- Recruiting, training, supervising, appraising and inspiring staff
- Managing budgets and maintaining statistical and financial records/reporting
- Effectively managing customer queries and complaints
- Overseeing product sell through
- Maximizing profitability and setting/meeting sales targets
- Ensuring compliance with health and safety legislation
- Preparing promotional materials and displays
- Partnering with other leaders to facilitate thoughtful and equitable onboarding for all new hires to drive a strong brand, customer and store connection
- Completing performance reviews, coaching documentation, and corrective action notices as necessary to document performance and conduct
- Leading and collaborating on special projects (i.e. system optimizations, new process rollouts, new employee experiences, new store initiatives) in support of the customer experience department and business
- Driving a meaningful connection to the community by networking with local businesses and organizations to identify potential opportunities for community engagement and store events
Requirements
- 3+ years of leading a team of 5+ team members
- Experience developing SOPs, Policy & Procedures, building teams
- Ability to be adaptable and flexible
- Excellent problem-solving and troubleshooting skills
- Motivated self-starter and self-sufficient
- Shopify POS experience or familiarity of Shopify preferred
- Microsoft Office experience preferred
- Ability to coach on and execute visual merchandising
- ADP experience or similar HRIS software and system experience is a plus
Salary: 70k-90k, based on experience
(actual compensation will be determined based on experience and other factors permitted by law).
Equal Opportunity Disclosure: This is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
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