Axsome Therapeutics, Inc. is a biopharmaceutical company developing and delivering novel therapies for the management of central nervous system (CNS) disorders. The Axsome team is a lean, dynamic group of individuals committed to addressing unmet needs for patients with CNS disorders. Axsome is based in New York City.
About This Role
Axsome Therapeutics is seeking a Director, Sales Operations to support our commercial product launches. The Director, Sales Operations is responsible for a variety of coordination and execution of key sales operations functions. Key responsibilities include:
- Management and maintenance of sales operations processes
- Management of HCP DCC engagement plans to ensure they are effective and efficient
- Ensure that field teams maximize the use of data and technology to deliver results
- Manage field related compliance operations
- Lead and develop a team delivering best in class operations in the pharmaceutical space
This role will report directly to Senior Director, Sales Operations and is based at Axsome’s HQ in New York City with an on-site requirement of at least three days per week. We are unable to consider candidates who are looking for fully remote roles.
JOB RESPONSIBILITIES
- Work with cross-functional team to design, optimize and manage field team alignments, HCP engagement plans, incentive compensation plans, and field reporting
- Manage vendors running sales operations processes and reporting
- Manage and provide thought leadership on organizational omnichannel capabilities
- Identify relevant field KPI’s and work with field leadership to put in place relevant reports/dashboards to understand and effectively manage opportunities
- Create ad hoc analysis/reports to identify opportunities for Field execution based on CRM engagement data and secondary data sources (IQVIA/Symphony)
- Collaborate with broader Commercial Operations team to review data, improve existing processes, and on new projects
- Collaborate with broader Commercial team to drive future launch planning and execution
- Act as a liaison with Corporate Compliance to ensure all systems support our field representatives and meet compliance requirements
- Leverage CRM/SFA systems to full capabilities and enhance to support the field
- Support Sales leadership in the organization and coordination of National Sales meetings, Manager Meetings, and POA meetings
REQUIREMENTS / QUALIFICATIONS
- Bachelor’s Degree required
- 9+ years of sales operations experience in the pharmaceutical or biotech industry (which may include work as a consultant or supplier to the industry)
- Ability to work on site Monday, Tuesday & Thursday. We are unable to consider candidates who are looking for fully remote roles
Experience and Knowledge
- Experience in CNS therapeutic area is preferred
- Demonstrated knowledge of sales operations and ability to identify and investigate operational needs, and opportunities, and leads the implementation of improvements within area of responsibility
- Experience in Sales Force Design, Alignment, Targeting, Call Planning, and Incentive Compensation
- Experience in omnichannel planning
- Experience supporting Veeva CRM applications
- Understands key pharmaceutical data sources (e.g. IQVIA, Symphony) and data structures to produce insights
- Ability to operate in ambiguous situations and determine focused objectives and a clear path forward in the face of open questions
- Advanced knowledge of MS Office (Excel, PowerPoint, Word) is required
- Experience in programming (SQL, SAS or Python preferred)
- Strong team player with ability to manage conflicting priorities
- Demonstrated ability to work with many cross-functional partners
- Ability to interact and communicate with all levels in the organization
- Ability to balance multiple projects and workstreams simultaneously
Salary & Benefits
The anticipated salary range for this role is $180,000 - $215,000. We encourage candidates of all levels to apply as there may be flexibility on final job title and responsibilities. The salary offer will be based on a variety of factors, including experience, qualifications, internal equity and location. Axsome offers a competitive employment package that includes an annual bonus, significant equity and a generous benefits package.
Axsome is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, sexual orientation, gender identity, ancestry, citizenship, marital status, physical or mental disability, medical condition, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.
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