Company Description
TechnoGen, Inc. (formerly known as SYSCOM Technologies) is a Proven Leader in providing full IT Services, Software Development and Solutions for 12+ years. TechnoGen is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA, MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
TechnoGen leadership has experience guiding highly skilled and certified professionals delivering end-to-end IT and Business consulting services projects in public and commercial sectors across the globe.
Job Description
• Resources should be strong in Greenplum (Database+Analytics) and in Hadoop.
Additional Information
- Ability to work independently with various department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines.
- Knowledge of current Telephony services and Technologies.
- Knowledge of Avaya and/or Cisco platforms, call center features and operations.
- Ability to resolve technical telecommunications problems utilizing multiple vendors/contractors.
- Ability to communicate effectively, both verbally and in writing.
- Ability to function under pressure and maintain composure in chaotic situations to resolve service-related issues.
- Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and Vector Directory numbers (VDN).
- Ability to develop work and call flows.
- Work with multiple network platforms, such as WAN, WLAN, Security, Voice, and Video.
- Disseminate information effectively to all teams and customers.
- Understand a large and complex network environment.
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