Job Responsibilities
- Compile and prepare commercial regulatory documents for entry processing.
- Coordinate and confirm release while operating in compliance with US customs regulations.
- Coordinate/assist the release of goods from the carrier, customs or other governmental agency examinations that may be required.
- Respond to incoming communications from internal and external customers and, where necessary, resolve and escalate issues as needed.
- Communicate and coordinate all customs clearance.
- Respond to inquiries regarding the status of shipments in transit; follow through on trace requests as necessary.
- Prepare customs entries and follow-up with the clearance process on all entries prepared.
- Scan, file, copy, and assemble documents including bills of lading, dock receipts, licenses, and consulate documents.
- Calculate duties or tariffs to be paid on merchandise.
- Review rates, trace product movement, file entries with Customs; provide clarification and valuation of merchandise.
- Process post-entry work including ruling requests, CF 28's, refunds, protests, and drawbacks.
- Review and assess accuracy, verify country of origin/export, IOR, terms of sale and value to ensure that federal regulation requirements are achieved.
- Stay up-to-date on all customs changes.
- Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to supervisor/manager.
Other Skills & Abilities
- Good oral and written communication skills.
- Excellent customer service skills.
- Basic computer skills.
Education & Experience
- High School Diploma or GED.
- Three years industry experience.
- Minimum five years related experience.
Physical Requirements
- Talking, hearing, and using hands to operate computer equipment.
- Vision abilities required by this job include close vision and the ability to adjust focus.
- Job may require extended sitting or standing, use of standard office equipment.
Benefits
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work. We offer:
- Quarterly Incentive Plan.
- 136 hours of Paid Time Off (17 days for the year), that can be used for sick time or personal use.
- Excellent Medical, Dental, and Vision benefits.
- Tuition Reimbursement for education related to your job.
- Employee Recognition and Rewards Program.
- Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities.
- Employee Discounts.
- Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates.
Additional Information
Come join the leader in logistics and take your career in the right direction.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing. This position requires the final candidate to successfully pass an E-Verify Check. Company benefits are contingent upon meeting eligibility requirements and plan conditions.
Equal Opportunity Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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