We are seeking a dynamic Director of Inside Sales with a proven track record in enhancing team efficiency and effectiveness, specifically within the healthcare technology sector. At DermaSensor, your primary responsibility will be to build and manage the inside sales team, ensuring that our FDA Breakthrough skin cancer detection technology reaches thousands of healthcare professionals and patients. You will also play a critical role in developing an efficient and scalable multi-stage sales process, emphasizing real-time customer engagement through innovative channels like live chat. Strong process development and communication skills are essential. If you're passionate about setting ambitious targets, motivating your team to achieve them, and analyzing potential markets and clients, this role is perfect for you.
Description
Responsibilities:
- Lead and Mentor the Sales Team: Develop, lead, and mentor the inside sales team, fostering a collaborative and positive work environment.
- Performance Management: Conduct regular performance evaluations, providing constructive feedback to support team growth.
- Strategic Sales Process Development: Develop and implement strategic sales processes tailored to the healthcare technology market.
- KPI Development and Monitoring: Develop and monitor key performance indicators (KPIs) to ensure the team's alignment with business goals.
- Data-Driven Decision Making: Monitor and analyze sales metrics, e.g. Customer Acquisition Cost, and collaborate with marketing, commercial operations, and other sales leadership to improve performance and identify areas for growth and implementing effective solutions.
- Reporting and Insights: Prepare and present comprehensive sales reports to senior management, highlighting key insights and recommendations. Leverage real-time insights from customer interactions to inform sales strategies.
- Market Analysis and Expansion: Analyze market and sales data to identify trends and opportunities for expanding DermaSensor's reach.
- Sales Operations Oversight: Oversee day-to-day inside sales activities, ensuring efficient operations and customer satisfaction.
- Cross-Department Collaboration: Collaborate with other departments to streamline order processing and enhance customer experience.
- Compliance and Record-Keeping: Maintain detailed and accurate records of sales activities and customer interactions, ensuring compliance and data integrity.
Requirements and Qualifications:
- Bachelor’s degree in Business, Marketing, Healthcare, or a related field.
- 5+ years of experience as an Inside Sales leader, ideally within the healthcare or medical technology sectors. Digital health and/or subscription-based service model experience a plus. Strong leadership and team management skills, with a track record of building high-performing teams.
- Exceptional communication and interpersonal skills, with the ability to engage stakeholders at all levels.
- Proficiency in CRM software and Microsoft Office Suite.
- Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Ability to thrive in a fast-paced and dynamic environment, adapting to changing market conditions.
- Excellent organizational and time-management skills, with the ability to manage multiple priorities effectively.
- Experience working in a start-up environment.
- Ability to work onsite in Miami headquarters 2-3 days per week.
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