ABOUT WCG: WCG's clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.
WHY WE LOVE WCG: At WCG, our employees are our most valuable asset and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health and to help them make the most of their future.
- Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
- Employee Assistance Programs and additional work/life resources
- Referral Bonuses and Tuition Reimbursement
- Paid time off including holidays, vacation, and sick time
- Opportunities for career development with on-the-job training, certification assistance and continuing education reimbursement
Expected annual base salary range: $113,940 to $177,000 (range is expected, specific compensation offered may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience)
GPS Level: M3
JOB SUMMARY:
The Director, Product Design is a visionary, outcome-focused, design leader with a demonstrated history of steering high-impact initiatives from conception through delivery. This role demands a seasoned professional skilled in lean design, guiding multidisciplinary teams, mentoring top-tier talent, and driving the product design process. The Director, Product Design will balance a refined design aesthetic with pragmatic product development experience in an agile environment to drive design excellence and efficiency.
ESSENTIAL DUTIES/RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform the following essential duties and responsibilities satisfactorily. The accountabilities listed below are representative of the knowledge, skills, and/or ability required.
- Provide clarity and vision for product initiatives by facilitating critical conversations and workshops with multidisciplinary teams and stakeholders.
- Collaborate with Product and Engineering leaders to define product strategy and lean design roadmaps.
- Design innovative solutions and features by producing UX flows, wireframes, low-fidelity and high-fidelity UI designs, and interactive prototypes.
- Collaborate closely with engineers to define design requirements and acceptance criteria for user stories.
- Provide design QA as part of the Scrum process to ensure product quality and consistency.
- Coach direct reports to successfully execute the full design process from discovery to engineering handoff while fostering a design practice driven by collaboration, transparency, and rapid iteration.
- Mentor and nurture the product design team, promoting continual growth and fostering industry-leading expertise.
- Effectively manage the placement and utilization of individuals on the product design team, coordinating with the senior directors of Product and Engineering.
- Evolve and streamline the product design process, ensuring that it supports rapid iteration and effective solutions without sacrificing quality.
- Manage the UI design system to improve product consistency and accelerate the product development cycle.
- Establish and promote design guidelines, best practices, and standards across product suites.
- Build and maintain robust relationships across the organization to facilitate seamless feedback loops for discovery and validation.
- Establish and maintain relationships with our users to keep them involved in the product design process.
- Provide an oversight role in aligning the software user documentation to the products; delivering high-quality writing; and using the most current methods for information delivery.
- Facilitate system and feature rollout feedback gathering from clients.
- Seed and promote a culture that embraces the concepts of lean, agile, scrum and continuous innovation.
- Grow a culture of design innovation across the organization, significantly enhancing user experience while solving complex user and business requirements.
- Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.
EDUCATION REQUIREMENTS:
- Bachelor's degree, preferably in Human-Computer Interaction, UX & Product Design, Computer Science, or related field
QUALIFICATIONS/EXPERIENCE:
- Minimum of 10 years of software product-related experience in an Agile/Scrum development process with an emphasis in user experience and user interaction design, preferably in the Pharmaceutical / Healthcare / Life Sciences industry
- Minimum of 8 years of experience implementing or leading the development and rollout of systems used by hundreds of thousands of end users either in a B2B or B2C manner
- Minimum of 2 years of people management experience with proven leadership skills, managing, engaging, and training a team both in person and remotely
- Strong public portfolio of impactful sites or platforms, and interaction design in proven solutions that are in the market
- Excellent visual design sensibilities
- Able to solve complex problems with creativity and enthusiasm
- Comfortable creating richly interactive prototypes, wireframes, storyboards, user flows, process flows and site maps
- Proficient in the principles of information architecture, with the ability to present complex data and information in designs which are visually easy to understand and navigate
- Able to use verbal and written communication to orient, align, engage, and influence others including technical staff, management, decision makers and users
- Strong knowledge of web and mobile, driven by decentralized data construction technologies and evolving design trends
- Must be able to work under pressure in a fast-paced environment akin to early and mid-stage technology startups
SUPERVISORY RESPONSIBILITIES:
Overall responsibility of management including direction, coordination, performance, and evaluation of the assigned team and staff. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
TRAVEL REQUIREMENTS:
10% - 20%
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