The Vice President, Client Lead will be responsible for leading a high-performing team of leaders, collaborating with cross-functional partners to develop innovative solutions and build enduring client relationships. You'll directly contribute to Epsilon's growth by exceeding revenue targets and driving measurable client success stories. The VP, Client Lead will report to the Managing Director of our Retail vertical and work closely with assigned Epsilon clients. You will work closely with stakeholders from Business Development, Account Management, Finance and Product Development all to drive client retention and revenue growth.
What You’ll Achieve
- Oversee key accounts, acting as a trusted advisor who guides problem-solving discussions and aligns our comprehensive suite of solutions.
- Demonstrate Epsilon's value by crafting innovative solutions that meet client needs and our business goals.
- Lead key client meetings, fostering collaboration with internal partners and Publicis Group teams when relevant.
- Develop trusting, productive relationships with key stakeholders across products, analytics, and platforms – driving value for our clients.
- Lead the development of cross-functional goals (data, tech, and media) aligned with company vision and values.
- Track progress towards sales goals on a regular basis.
- Champion the development of key value propositions for your clients, ensuring product solutions align with their business objectives.
- Act as a liaison between clients and product teams.
- Manage and coach a team of Directors and Sr. Directors.
- Motivate the team by setting clear expectations, developing career paths, providing constructive feedback, and maintaining a high level of performance.
- Foster a collaborative environment where your team can thrive and develop key account plans.
- Collaborate with other leaders to solve business challenges, identify growth opportunities, and enhance organizational efficiency and effectiveness.
Who You Are
- You're a highly motivated leader who thrives in a dynamic environment. You excel at building strong relationships with clients and internal teams alike, fostering a collaborative atmosphere where everyone can grow and succeed.
- Your strategic thinking and communication skills are top-notch. You can effectively articulate Epsilon's value proposition and develop compelling narratives that resonate with clients. You're also a skilled storyteller, able to inspire and motivate your team and others around you.
- You're a problem-solver with a visionary outlook. You can identify and implement innovative solutions that address client challenges and drive growth. You're comfortable working at a fast pace and possess the ability to inspire others to collaborate and move forward together.
- Building strong partnerships is a core strength. You have a knack for fostering trust and becoming a trusted advisor to your clients. You're adept at working with diverse stakeholders, including internal teams, executives, and industry groups.
Qualifications
- Experience leading large enterprise accounts.
- 6-8 years of experience developing, growing, and managing client relationships, with a proven track record of driving revenue growth.
- 2-3 years of direct team management experience, where you demonstrate strong leadership and collaboration skills.
- The ability to connect technology to tangible business outcomes.
- Excellent communication, interpersonal, influencing, and negotiation skills.
- A desire for continuous learning and fostering the development of others.
- Strong organizational skills and a keen eye for detail.
- Programmatic experience or ad tech selling experience.
- Vertical knowledge in a relevant area (retail, dining, finance, healthcare, auto, technology).
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