Are you ready to start revolutionizing biomedical research? When you join Miltenyi Biotec, you join a family that is passionate about making a real impact - one breakthrough at a time. For over 30 years, we have played a pivotal role in the design, development, manufacture, and integration of products for sample preparation, cell separation, cell analysis, imaging, and cell culture needs. These developments have led to cutting-edge cell and gene therapies - transformative methods that mobilize the body's own cells and genetic blueprint to tackle diseases such as cancer and autoimmune conditions. Today, our more than 18,000 solutions play a vital role in paving the way for the medicine of tomorrow.
Associate Director, Customer Training
San Diego, CA / Gaithersburg, MD
Your Tasks:
Responsible for the strategic development of the customer training program within the Miltenyi Innovation and Technology Center (MITC) in collaboration with senior managers and global training teams.
Essential Functions:
- Provide Strategic Direction and Leadership. Lead Miltenyi Innovation and Technology Centers (MITC) to ensure alignment with overall company objectives.
- Drive growth, efficiency, and innovation in customer technical training. Maintain quality standards and establish key performance metrics, such as ROI for customer training programs.
- Cultivate strategic relationships. Develop and strengthen strategic internal and external business relationships with global teams, HQ, and NA Sales to identify growth and strategic opportunities for MITC. Enhance the influence and reach of Miltenyi's customer educational portal, Miltenyi University.
- Mentor and develop high-functioning teams. Foster the growth of high-performing teams by setting training standards in instructional design, curriculum development, knowledge transfer, customer success, and brand loyalty.
- Evaluate industry trends and best practices. Monitor and analyze industry trends and best practices in training methodologies to help achieve customer training goals. Serve as a knowledgeable resource, guiding the organization in implementing optimal training approaches.
Requirements:
- M.S. in a life science-related discipline; extensive experience in training program development and management in a technical life science setting; or equivalent combination of experience (i.e. teaching adult STEM education).
- At least 5 years' experience managing a team.
- Experience developing and establishing a diverse team of people managers.
- Must have experience in designing and delivering training for customers.
- Domestic & International travel up to 50%
Knowledge & Skills:
- Must have proven success in designing and executing successful training programs, using both traditional and modern training methods (in classroom training, e-learning, workshops, simulations, etc.)
- Excellent communication and project planning skills.
- Proficient use of Microsoft Office365 tools, project management software, such as Jira, Cornerstone OnDemand LMS and E-learning authoring tools such as: Articulate, Captivate, Camtasia, etc.
Abilities:
- Ability to plan, multi-task, and initiate independent projects.
- Ability to build and expand strategic partnerships within a global company.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms, talk, and hear. The employee is required to stand; climb or balance and stoop, kneel, crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have ability to handle more than one task at a time and must work at a rapid pace while maintaining attention to detail.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job is performed in a temperature-controlled facility without exposure to extreme hot or cold temperatures. Generally, this job is performed in an office environment.
As a global team of over 3,000 diverse innovators, we are united by a shared vision to advance research and improve patient care worldwide. Our mission transcends mere scientific discovery; we are on a quest to unravel the complexities of biology and transform them into tangible solutions that propel research to unprecedented heights. Here, you will contribute to work that is breaking barriers, blending the wonders of biological discovery with the pursuit of well-being for all. Every day presents a chance to make a tangible impact and play a key role in accelerating the journey of research from the lab to the market.
Join Miltenyi Biotec and immerse yourself in an environment where your efforts are significant, your contributions are valued, and your work truly matters.
For Candidates based in California, the anticipated base salary range has been established at $141,300 - $191,100/year. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialization, skills, abilities, and training. The above salary ranges represent the Company's good faith and reasonable estimate of the range of possible compensation at the time of posting. In addition to your salary, the Company offers a comprehensive benefits package including health, vision, and dental insurance, plus a 401(k) plan. All benefits are subject to eligibility requirements. Certain positions are eligible for additional forms of compensation such as bonuses or commissions.
Miltenyi Biotec, Inc. is an EO Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.
Miltenyi Biotec, Inc. participates in E-Verify.
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