Organization: Hyatt Corporate Office, Chicago
Summary
The Opportunity
Hyatt is seeking an enthusiastic Senior Global Sales Director on our Hyatt Sales Force Americas Transient team who will serve as the day-to-day leader of the HSF Transient Team. This individual will focus on the growth and development of HSF Sellers while also implementing strategies and tactics to increase revenue growth and contribution from the HSF Transient Team. The Senior Global Sales Director will maintain a small account base of his/her own that will include account management and revenue growth targets within the set account base. This is a unique opportunity for a global seller to grow their leadership competencies and leverage a network of Commercial Services functions to collaborate and innovate through our Purpose of Care as we continue to evolve the overall sales processes, including education and training, across the enterprise and achieve the organization's objectives. This remote position will report to the VP of Global Sales.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care For Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For list for the last ten years.
We’re proud to offer exceptional corporate benefits which include:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedules
- Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with. Being part of Hyatt means always having space to be you.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
The Senior Global Director is responsible for leading a team of Transient Directors and the Transient Business Development Team, which will include implementing the organization’s sales objectives within their designated account base and the overall HSF Team. This individual will work with the Transient Team to implement strategic account/action plans that will comprise customer engagement opportunities, tactics to secure new business, annual & quarterly account reviews, implementing promotions and loyalty strategies, and overall B2B collaboration opportunities that will grow revenue, shift market share, and drive preference globally. The Senior Global Director will need to be results-oriented, effectively manage competing priorities, and champion working cross-functionally with internal and external stakeholders.
Some specific responsibilities include, but are not limited to:
- Identifying, understanding, and sharing customer insight and trends
- Day-to-day account management, including handling leads & RFPs
- Growing relationships with customers and increasing overall Hyatt brand awareness
- Creating, evolving, and managing programs related to the travel space
- Collaborating on strategic company initiatives
- Managing individual and team travel and event budgets
- Leading Hyatt’s participation in key industry and internal events
- Hiring, coaching, and developing a team of direct reports
- Cultivating and growing HSF partnership with Field and Commercial Services Leadership
- Supporting our Field Sellers through education and presentation opportunities
- Develop strategies for impact-focused hotel initiatives and other company priorities
- Planning and executing FAM Trips and Customer Events
- Data analysis and comprehensive understanding of transient reporting logic
- Partnering with other Commercial Services functions to enhance the sales process and customer experience
- Playing an integral role in other ad hoc projects as needed
Qualifications
Experience Required:
- Minimum of 10 years of hotel sales and operations experience
- Master-level understanding of the Corporate Travel / Transient segment
- Self-starter capable of working independently
- Solid written and verbal communication skills
- Effective presentation skills
- Strong business acumen
- Highly organized with the ability to prioritize
- Strong network of industry and client relationships
- Proficient in Excel, Word, PowerPoint, and Outlook
- Knowledge of Envision, Lanyon / Cvent Transient, ThoughtSpot, and Cognos
- Strong interpersonal skills and a positive attitude
- Ability to work remotely and independently
- Sound judgment and decision-making skills
- Commitment to Hyatt's core values
Experience Preferred:
- Bachelor’s degree preferred
- Comprehensive knowledge of Hotels and Sales Practices
- Prior experience leading people or a team
- Advanced Excel knowledge
- Understanding of RFP Tools and other programs
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
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