Position Title: Vice President Client Relations
Salary: $125,000 - $135,000
Our Passion is Food! At Bon Appetit Management Company, we are committed to two things: great food and outstanding service! At Bon Appetit, you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries; instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting-edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translate into exciting opportunities for our people!
Job Summary
Working as the VP of Operations, you will be responsible for ensuring that assigned business operations are efficient and effective. You will ensure that the proper management of resources, distribution of services to customers, and analyses of systems are conducted.
Key Responsibilities:
- Meets commitment to results for all areas of responsibilities, including but not limited to: Client Retention and Satisfaction, Financial Performance and Requirements, Regulatory Compliance, Purchasing Requirements, Culinary Programs and Standards, Human Resources Management, Retail and Marketing Programs.
- Directs business to achieve high performance as measured by the company scorecard.
- Successfully builds relationships at all levels of the organization.
- Identifies client's needs.
- Communicates account progress and new Company programs to clients.
- Conducts and/or monitors customer, client, and associate satisfaction surveys.
- Visits clients and facilities regularly.
- Delivers corporate communications and priorities to both the region team members and clients.
- Builds an effective and results-achieving team within the region.
- Communicates effectively with all team members.
- Ensures that all direct reports take specific action to correct issues at client units that do not attain corporate levels of satisfaction.
- Develops and monitors realistic and accurate budget and forecasts.
- Ensures that the Region is meeting financial performance and client forecasts.
- Participates in the sales process by working with the pre-proposal site survey team, aiding in presentations, aiding in negotiation, and approving the final contract.
- Ensures that Operations Team members are performing their responsibilities effectively.
- Ensures that audits are conducted at all facilities, including but not limited to: Financial and Contractual, Sanitation and Food Safety, and Human Resources Yearly audits.
Preferred Qualifications:
- Bachelor’s degree is preferred, or equivalent professional experience.
- 12-15 years upscale food service experience, including 10 years at the management level and five to seven years of multi-unit management experience.
- Experience in personnel management including hiring, supervision, evaluation, and succession planning.
- Ability to multi-task as well as stay on task and concentrate with constant interruptions.
- Must be able to make business decisions based on financial reports and similar facts.
- Must be knowledgeable on HACCP controls along with proper storage and use of food.
- Excellent knowledge of Microsoft Office: Word, Excel, and PowerPoint.
- ServSafe or Department of Health certification a plus.
- Must be able to read and interpret business records and statistical reports.
- Must be able to analyze and interpret policies established by administrators.
Apply to Bon Appetit today!
Bon Appetit is a member of Compass Group USA.
Associates at Bon Appetit are offered many fantastic benefits:
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Compass Group is an equal opportunity employer.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Bon Appetit maintains a drug-free workplace.
Req ID: 1308483
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