Job Description
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Job Category: Customer Success
About Salesforce:
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
We are hiring Salesforce Solution Architects focused on the ICM/SPM domain.
Role Description:
The Solution Architect leads one or more workstreams in complex enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client's business to deliver customer return on investment.
Solution Architects are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to settle root cause and can identify appropriate corrective action. They communicate with technical and business team members from all levels through C-suite. On a day-to-day basis, they interact with customer product owners, business process owners, and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.
Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects supply thought leadership and standard processes by engaging with the cloud-specific practices teams. They will supply both internally in their Community and externally in the marketplace.
Your Impact:
Salesforce Professional Services is looking for a Solution Architect. As a Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform guide to the company's largest, most sophisticated enterprise customers. Here are some salient responsibilities the role entails:
- Serve as a trusted advisor to the client.
- Identify and lead internal pivotal initiatives to grow the consulting practice; serve as an active contributor to the community's overall knowledge base and expertise.
- Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value.
- Work collaboratively and have very strong communication skills, especially in teaching sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization.
- Identify and proactively run risk areas and commit to seeing an issue through to complete resolution.
- Lead customer expectations; negotiate solutions to sophisticated problems.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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