Job Description
GM Job Description
- Lead a team of delivery drivers and CSR’s to ensure orders are expedited quickly and correctly.
- When closing, responsible for end of the night bank deposits.
- When closing, responsible for doing a nightly product inventory count.
- When opening, ensure the store is set up properly and ready to receive orders upon time of open.
- Foster and project a sense of urgency with each and every order.
- Ensure the store is running according to Domino’s Operation Evaluation Review standards.
- Oversee total store operations.
- Communicate with other managers and staff regarding any aspect that impacts business operations.
- Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery.
- Actively train the GMIT on all aspects of store operations.
- Maintain staffing levels that mirror the needs of business at any point of the day.
- Create and maintain an employee schedule based upon labor needs.
- Collect money and signed credit card receipts from delivery drivers at the end of their shift.
- Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
- Ensure vehicles used for delivery pass inspection, both mechanically and visually.
- Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time.
- Ability to read and understand P&L ledger.
- Uphold Domino's standards of grooming, uniform, and appearance.
- Promote pizza products, specials, and promotions.
- Receive cross-training for preparing products and ingredients, closing and opening procedures, operating pizza oven, and properly boxing products for delivery or carryout.
- Provide quality customer service to internal and external customers both over the phone and in person.
- Ability to speak and write clearly and comprehend using a computer-based order entry system.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
Qualifications:
- Pass background check.
- At least 1 year of prior GM restaurant experience.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
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