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Gilead Sciences, Inc. Head of IT Commercial in Raleigh, North Carolina
Job Description
The Head of IT Commercial will report to the Vice President, Head of IT Business Systems and be responsible for overseeing functions including:
Business Partnership: Serve as IT counterpart to Chief Commercial Officer Organization and support their organization’s work to accelerate patient access to Gilead medications. Understand the value drivers of the business and ensure IT solutions enable profitable commercial opportunities to grow revenue and market share.
Strategy: Set the objectives, priorities and goals of the organization and ensure KPI attainment is achieved; Implement marketing automation, evolve operations, optimize field enablement and build engagement analytics.
Management: Oversee Commercial IT group including employees and contractors and improve customer and patient experience, improve speed to market, reduce cost per asset and campaign and help optimize agency spend across Marketing.
Improve Speed to Value: Continue work to invest in cloud-first business architecture, ensuring scalability to meet unanticipated business demand and continuously invest in innovation to incubate new opportunities for differentiated growth.
Data & Analytics: Develop cross-channel customer insights, execute customer profile mastering and authentication, leverage AI/ML to develop advanced insights across channels and utilize data inputs to recommend the best action.
Execute on current strategy: Build a scalable, agile foundation and mindset of capabilities, differentiated through intelligence and information, ensure an optimal omni-channel customer experience, pursue long-term transformation while gaining incremental short-term value and work towards field and medical customer engagement optimization leveraging inputs.
Field Force Enablement: Lead the team to act on customer insights and behavioral preferences, enable non-personal channel engagement for reps, leverage customer insights for personalized engagement and drive next best action with customers.
Value & Access: Continue work to roll out Global Pricing governance model, initiate implementation of Pricing technology roadmap and execute Global change management plan.
Essential Duties and Job Functions
General responsibilities for this position will include (but are not limited to) the following:
- Collaborate with business partners to identify future business needs and prioritize resources/effort on evolving capabilities from research to release.
- Build Data and Analytics Foundation and implement Commercial Capability Quick Wins and foundation for better customer insights.
- Enhance business value through collaborative identification of business needs.
- Serve as primary point of engagement with Business Partners on requirements definitions. Participate on business strategy and capabilities as intake for PMO & Technology Roadmap.
- Develop Business Cases for Ideation and Project Prioritization. Ensure Business Value/Outcomes are realized and prioritize business needs.
- Ensure governance and executive sponsorship across business units.
- Ensure necessary business processes are documented and business ownership is available for projects and ongoing compliance activities.
- Establish Business Domain Architecture and partner with business to establish Analytics Strategy and collaborate with Development of Business Solutions.
- Leverage key strategic commercial platforms as the foundation for delivering global business outcomes.
- Optimize organizational focus on core capabilities and leverage partners to provide high value services.
- Embed and measure user experience and value realization in every stage of investment decisions.
- Create insight based high quality customer experience.
- Provide robust content and easy to use, personalized engagement.
Education
- Bachelor's or master's degree in computer science, business administration or related field, or equivalent work experience.
Experience
- 15 or more years in IT and business/industry.
- A minimum of 5-7 years of leadership responsibilities.
- Expert experience in relevant platforms (Salesforce, SiteCore, Azure, Teradata, Veeva CRM/PromoMats, ACTO for Learning & Development, CVent, and IQVia).
- Experience in business/industry (beyond IT), managing cross-functional teams or projects, and influencing senior-level management and key stakeholders.
Knowledge and Skills
- Strong leadership capability, executing as appropriate in the areas of responsibility.
- Expertise in budget planning, financial management, and workforce management.
- Broad knowledge of current and emerging technologies, technology directions and strategic application to business needs including the ability to differentiate between a relevant trend and hype.
- Ability to improve operational efficiency, service delivery, and information management across the IT organization.
- Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others.
Salary and Benefits
The salary range for this position is: $237,660.00 - $307,560.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans.
Equal Opportunity Employer
As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.
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