Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Overview
The purpose of this role is to utilize expert-level application and domain knowledge to assist clients to deploy and configure solutions. Provide training and knowledge transfer to enable clients to utilize and manage the deployed solutions. Mentor other associates to gain a deeper knowledge of solutions and methodology.
This is a remote role in the US.
Responsibilities
- Domain Expertise
- Expert level knowledge of solutions within a specific domain area including Azure cloud architecture.
- Expert level knowledge of client operational processes, job functions and implementation methodology within a specific domain area.
- Expert level knowledge of industry trends and initiatives within a specific domain area.
- Module Implementation
- Carry out the implementation of solutions and designated 3rd party products following a detailed project plan and in accordance with the contracted project scope.
- Identify and troubleshoot issues encountered during the implementation of products and when interfacing to third party systems.
- Assist the customer with the parameterization and configuration necessary to deliver the functionality defined in the contract scope.
- Load the initial database delivered to the client with site-specific information (if applicable).
- Lead system design and build process.
- Design & present formal training courses and knowledge transfer to clients.
- Thoroughly understand and articulate the value of Speed to Value and other implementation methodologies.
- Advise clients on testing strategy and planning to ensure successful solution implementation.
- Support all testing phases with the client.
- System Rollout
- Serve as the client’s application expert, ensuring the system set up supports workflow decisions.
- Liaise with the client, Project Managers to understand the client’s conversion, go-live and rollout strategies and to ensure that the solution meets the client’s business needs.
- Consultancy
- Understand and manage project scope to identify and mitigate implementation risks and impacts.
- Deliver advice, guidance and recommendations on system configuration and implementation best practice.
- Identify, analyze, and document client business requirements.
- Use domain and application expertise to recommend best practices and provide guidance to influence clients in adoption of recommended solutions for their business needs.
- Identify solution gaps and assist in the development of customization or other strategies within the project scope.
- Provide system optimization guidance and recommendations.
- Reporting / Documentation
- Document problem resolutions, issues, and other solutions and make them available for future reference by other Consultants.
- Provide weekly status reports throughout the project lifecycle to assist management eliminate risks and increase the likelihood of project success.
- Produce other reports and/or documents as required.
- Advice and Guidance
- Contribute to the development of consultancy tools and processes that could ease future implementation.
- Identify solutions to a broad variety of business issues within area of expertise to increase Altera opportunities.
- Ensure a systematic approach to providing client practices with quality advice and guidance in optimizing patient care, financial performance, defining and re-engineering processes, and planning new services.
- Liaise with internal groups – support, development, methodology – to assure on-going improvement of Altera solutions and methodology.
- Mentor other associates in application and domain knowledge, troubleshooting and consulting skills.
- Identify associate knowledge gaps and perform knowledge sharing activities to meet those needs.
- Coach and motivate other associates to improve individual competency and performance.
Qualifications
Academic and Professional Qualifications:
- Bachelor’s degree or equivalent/years of experience required.
- Microsoft Certified: Azure Solutions Architect.
Experience:
- 7+ years of relevant work experience; 2-3 years at the senior management level preferred.
- 2+ years of experience as an Azure Cloud Solutions Architect.
- Excellent working knowledge of Azure, AWS, OOPs, SQL Queries, Stored Procedure.
- Experience working in the Microsoft Azure Solution.
- Experience building enterprise web applications using .NET/SQL Server.
- Excellent hands-on experience with HL7 and knowledge of Integration engine.
- Must have designed and implemented multiple scalable, high performance hosting solutions using both private and public cloud technologies.
- Must have delivered legacy infrastructure transformation and migration to next-generation SaaS leveraging cloud technologies.
- Must have delivered multiple Enterprise Architecture Designs with End-to-End Development.
- Understanding of various Health Care IT systems such as Sunrise Clinical Manager, elink, Rhapsody, CorePoint and Cloverleaf.
- Work with team and Manager to provide technical application solutions for assigned business areas.
- Work with team members to understand the customer’s product-specific requirements and configuration and closely work with group to lead change control, changes and fixes.
- Ensure to follow the given process, documentations & and report the progress programs meet technical specifications and standards.
- Maintain technical documentation based on standard operating procedures in support of the assigned application.
- Experience architecting and implementing both PaaS and IaaS enterprise solutions.
- Experience and understanding of large-scale infrastructure deployments in enterprise-wide environments required.
- Provide production and non-production support.
- Assist in resolving support calls escalated by the Service Desk.
- Identify the common causes of the defects, prioritize them, and systematically remove them so that they do not reoccur in further development work.
- Coordinate with Project/Resources Managers to ensure project deadlines are met.
- Participate in focus groups and workshops, attend vendor training and demonstrations.
Travel Requirements:
- May require local travel.
- May require other travel for business needs.
Working Arrangements:
- Work is performed in a standard office environment with minimal exposure to health or safety hazards.
Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.
Salary Range:
$99,290 - $175,000 USD
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
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