Ford Motor Company - Atlassian Technical Strategy Director
Location: Annapolis, Maryland
We are seeking an experienced, strategic thinker and technically proficient Director of Atlassian Products to lead the setup, management, and optimization of our Atlassian suite. This role will ensure that our Atlassian tools, including Jira, Confluence, Jira Service Management, and others, are implemented correctly from the start and continuously improved to meet the evolving needs of our entire organization.
Strategic Planning:
- Develop and execute a comprehensive strategy for the deployment and management of Atlassian products across all business units.
- Align Atlassian product strategy with the company’s overall business goals and digital transformation initiatives.
- Advocate for the adoption of Atlassian tools as a central part of the organization’s collaboration and productivity strategy.
- Champion and make ‘System of work’ vision a reality across Ford Motor Company.
Setup and Implementation:
- Lead the initial setup, configuration, and customization of Atlassian tools, ensuring best practices and security standards are followed.
- Design and implement complex workflows, custom fields, dashboards, and automation rules tailored to the needs of various departments.
- Oversee Cloud migration for Confluence and ensure seamless transition to Atlassian products with minimal disruption.
Technical Management and Optimization:
- Lead the team who will continuously monitor and optimize the performance, scalability, and reliability of Atlassian tools.
- Manage Atlassian product instances, including upgrades, patches, and maintenance tasks.
- Implement and enforce governance policies, standards, and procedures for the use of Atlassian products.
Collaboration and Communication:
- Work closely with cross-functional teams to understand their requirements and provide tailored solutions.
- Serve as the primary point of contact for all Atlassian-related inquiries and issues.
- Facilitate workshops, training sessions, and user group meetings to promote best practices and drive tool adoption.
Global Support Organization:
- Set up and manage a 24x7 global support organization to ensure round-the-clock availability and support for Atlassian products.
- Establish and maintain a 'Hub and Spoke' support model.
- Coordinate with regional Spoke teams to ensure consistent support quality and knowledge sharing.
Minimum Requirements:
- 8+ years of progressive hands-on experience with Atlassian products.
- Proven track record of successfully setting up, customizing, and managing Atlassian tools.
- Experience in setting up and managing a global support organization.
- Experience in ITIL processes/frameworks.
Technical Skills:
- Deep understanding of Atlassian product suite and its applications.
- Experience with Atlassian plugins and marketplace add-ons.
- Understanding of security and compliance tools.
Strategic and Interpersonal Skills:
- Effective communication and interpersonal skills to engage and influence stakeholders.
- Ability to lead cross-functional teams and drive collaboration.
- Strong strategic thinking and vision to align Atlassian tools with business objectives.
Preferred Certifications:
- Atlassian Certified Confluence Administrator.
- Atlassian Certified in Agile Development with Jira Software.
- Atlassian Certified in Jira Service Management.
Ford Motor Company is an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status.
#J-18808-Ljbffr
