CompassPoint is looking for a full-time Project Coordinator
WHO WE ARE
CompassPoint helps leaders, organizations, and movements committed to social justice realize their full power. If you haven’t already, please visit our job openings page and about us page to learn more about who we are, what we do, and how we work.
THE OPPORTUNITY
CompassPoint is growing! We are adding a new project coordinator to our team. This project coordinator will help facilitate a welcoming and accessible learning experience for program participants, engage with our community, and help evolve our systems and processes to better meet their needs. They’ll set up our participants for success by helping them navigate the registration process, communicating actively with them to resolve their questions, guiding them to the right resources, and resolving logistical issues they might encounter. They will also play a key role in shaping our journey toward hybrid (online and in-person) learning opportunities as we start to experiment with returning to in-person gatherings.
Quick facts:
Salary: $75,000 annually (see end of document for more information on total compensation).
This job is a non-exempt, full-time position based in the Bay Area, California.
We are currently experimenting with a hybrid work model through a short-term lease. Our goal is to open a new work location in mid-2023. In the meantime, you’ll work remotely (with the option of working in person) with CompassPoint resources to help you set up a remote workstation. Once we return to physical space, the position will be a mix of remote and in-person work.
The expected start date for this position is May 2023.
WHO WE’RE LOOKING FOR
This section describes the skills and experience that are most important to this position. We realize not everyone will be equally strong in all of these areas. We also know you can bring strengths and talents beyond what we’ve listed! If you have a vision and excitement for this role and our organization, we welcome your application. This is a great position for somebody with experience managing event registration, who is familiar with customer relationship management (CRM) technology, and who is excited about communicating with a diverse audience of hundreds of nonprofit and social change leaders. While many of the tasks for this position are administrative, we’re looking for someone with a deep interest in community engagement. The person in this position will participate on teams across our organization, grow community relationships, play a key role in improving our systems, and apply their full creativity to meeting the needs of the leaders who learn with us.
WHAT’S MOST IMPORTANT
- A commitment to racial justice and an interest in supporting nonprofit and social change leaders in their growth and development is essential.
- If you have previous experience in the nonprofit sector and connection to social justice movement organizations, that’s highly desired.
- If you’re familiar with popular education, that’s even better!
- Enthusiastic and compassionate approach to connecting with program participants as well as the ability to set boundaries and enforce policies when needed.
- A detailed approach to thinking through event planning and logistics.
- Curiosity about and deep comfort with technology.
- A desire to help us understand our community of participants and create great learning experiences for them.
- Analytical thinking, empathy, and the ability to interpret the needs of our participants as they change over time.
- Strong relationship-building skills with co-workers, vendors, and program participants.
- Experience with project management on a variety of projects with many moving pieces.
- The ability to problem solve independently and creatively.
SKILLS AND EXPERIENCE THAT WILL MAKE THIS A GREAT FIT
- Experience with community engagement and relationship building; strong listening skills.
- Previous experience managing event registration.
- Previous experience managing a Customer Relationship Management (CRM) Platform. CompassPoint currently uses CiViCRM. For our peer network listservs, we use Electric Embers. As CompassPoint evolves, we hope this role will be a strong contributor in helping us evolve our systems as well.
- Basic knowledge of HTML.
- Comfort using a variety of software and apps (Including Slack, Google Suite, Asana, Zoom, and Alchemer) and the willingness and ability to learn new systems that might be unfamiliar.
- Written communication skills: writes with clarity and directness, can create clear written pieces (such as emails to participants).
- Other communication skills: comfortable speaking in groups, facilitating others, giving honest feedback in real time, open to generative conflict.
WHAT THIS JOB LOOKS LIKE IN ACTION
- Help facilitate a welcoming and accessible learning experience for program participants, engage with our community, and help evolve our systems and processes to better meet the needs of leaders who learn with us.
- Process registrations, cancellations, and transfer requests for workshops and peer network registrations using a customer relationship management (CRM) tool, CiviCRM, and listserv platform, Electric Embers.
- Maintain participant records in CiviCRM.
- Respond to information requests that come in by phone or email.
- Support with edits and layout of workshop learning materials.
- Administer and collect evaluation tools and data for the program team.
- Provide logistical support for online programming (as well as future in-person trainings); including planning and coordination leading up to the event as well as day-of coordination and logistics.
- Support with scheduling for project team meetings and workshops.
- Manage membership registrations for CompassPoint’s peer networks.
- Conduct regular email outreach to people and organizations we want to invite into the workshop space and track the effectiveness of that outreach.
- Troubleshoot CRM-related questions or issues independently and sometimes with our vendor.
- Analyze data from event registrations to support marketing strategies, community listening efforts, and workshop forecasting.
These tasks represent a general idea and baseline of responsibilities for this position. As CompassPoint takes on new projects and grows, there will be possibilities (and sometimes the need to) move into new accountabilities and areas of work.
Physical duties of this role: Ability to work at a computer, speaking and typing for extended periods of time. Duties of this role will also include regularly moving furniture to set up, configure, and break down training spaces (CompassPoint is willing and able to make accommodations for candidates who may not be able to fulfill these tasks).
COMPENSATION AND BENEFITS
This position is full-time and non-exempt. The starting salary is $75,000 annually. Because we know that the practice of salary negotiation can contribute to pay inequities, this starting salary is non-negotiable. Our compensation structure—as well as our approach to future compensation adjustments—is transparent to all practice members. We will share more about our approach to compensation with final candidates.
CompassPoint offers a benefits package to all team members that includes:
- 100% contribution towards medical, dental, and vision plans for employee and eligible dependents
- Four weeks of paid time off per year
- Two weeks of collective time off (first week of July and last week of December) and six additional paid holidays throughout the year
- 16 hours of “Life-Happens” leave annually that can be used as additional PTO
- 36-hour work week and flexible work schedules
- Employer paid contributions to 401K retirement plans, regardless of employee contribution
- Life / AD&D and Long-Term Disability Insurance
- Access to CompassPoint’s Employee Assistance Program
- Travel pay for those required to travel more than 12 days in one year
- Flexible spending accounts for medical expenses and child care
- Stipend for working remotely and funds for home office workstation equipment and furniture
Beyond these benefits, CompassPoint team members have the opportunity to be flexible with their schedules and ask for other support in creating an approach to work-life balance that meets their needs.
CompassPoint is committed to providing equal employment opportunities to all qualified applicants and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member) or any other basis prohibited by applicable law.
We value a strong, diverse team of folks whose lived experience informs their relationship to social justice work and our collective liberation. Women, trans and gender-nonconforming folks, queer people, BIPOC (Black, Indigenous, People of Color), and individuals with disabilities are strongly encouraged to apply. We acknowledge this list is incomplete, and encourage you to apply if your lived experience informs your desire to be a part of social justice work.
