Job Title: KidStrong General Manager
Center: Location TBD
Reports To: District Manager, DFW
FLSA Status: Exempt
Travel: Local travel required
Compensation: $50,000 - $60,000 plus Bonus
Benefits: Access to Telemedicine Health, Reduced Prescriptions, Mental Health, Dental, and Vision
KidStrong General Managers are the leaders of the center – it is the responsibility of the General Manager to foster a culture of learning and development for both their Coaches and the Families that attend the center. The General Manager is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the General Manager is to develop and train their coaching team, build the culture of their center through interacting with families and managing center operations, and to deliver amazing classes.
RESPONSIBILITIES:
CENTER OPERATIONS
- Understand the center’s key KPI’s and financials in order to make informed and responsible business decisions.
- Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
- Oversee center level initiatives i.e. center maintenance, training, brand consistency etc.
- Daily, Weekly, and Monthly cleaning and maintenance of the center; quarterly support with upkeep of other centers in the KidStrong portfolio.
- Delegate center tasks amongst the center team to ensure consistent execution.
- Manage center level employee issues and manage appropriate documentation.
- Typical schedule includes 4 weekday and 1 weekend shifts with specific hours dependent on the needs of the center.
- Set and communicate Coach schedules using appropriate scheduling and communication platforms.
- Schedule, sell, and staff KidStrong events, such as Camps and Parties, to maximize center profitability.
Sales
- Drive membership sales through high-volume outbound phone calls on inbound leads (200+ calls/day is a typical outbound phone sales effort).
- Properly manage and exceed all KidStrong sales and operational budgets.
- Respond and follow through in a timely manner with all KidStrong corporate/owner requests and client/lead requests.
LEADERSHIP
- Foster a coaching culture - see something, say something.
- Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality.
- Achieve all Certifications required by KidStrong HQ per your role and responsibilities.
- Recruit, screen, interview, onboard, manage, train and evaluate coaching candidates.
- Monitor and ensure staffing levels are met while continually recruiting future talent.
- Ensure candidates complete all paperwork to be in compliance with company policy and law.
- Lead training practicals for new coaching candidates.
- Lead coaching candidates through the training process and required evaluations.
- Ensure coaching evaluations are up to date on a 30/60/90 model.
- Develop coaches through formal feedback sessions on a weekly basis.
- Manage and support ongoing professional development of staff through LearnUpon.
- Attend monthly HQ programming rollout to learn ensuing month's programming.
- Attend monthly HQ Nation Head Coaching call.
- Lead center level programming rollout and train staff on next month's programming.
- Attend weekly leadership meeting with DFW leaders.
COACHING
- Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from 15 months - 11 years-old approximately as required by business demands.
- Create positive interactions with students and families before, during, and after class.
- Hire, train, and develop a team of exceptional Coaches.
- Achieve Coach Certification through the HQ Training and Certification team.
- Drive sales through thorough lead management and trial conversion in the center.
- Complete training through LearnUpon as required by the HQ Training and Certification team.
- Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
- Demonstrate and manage the implementation of various programming and curriculum elements.
- Use the KS Coaches App to record data and provide data (attendance, awards, etc.).
- Communicate professionally with co-workers in Slack, including periodic checks of messages when not in centers.
- Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lift and repeatedly move equipment up to 25 pounds in weight.
- Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
- Lead monthly center staff meetings focused on culture, development, product, and performance.
SKILLS/QUALIFICATIONS
- Passion for working with children is non-negotiable.
- Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old.
- Comfortable speaking to parents/guardians regarding a variety of topics.
- Prior experience as a pediatric OT/PT is a plus, but not required.
- Previous experience in management is preferred but not required.
- Practical work experience with Google and Microsoft platforms.
- Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred but not required.
- Prior experience speaking to and educating parents on KidStrong curriculum is preferred.
- Intermediate knowledge of physiology, exercise technique, and body mechanics.
- CPR certified.
- Self-starter who just gets the job done.
- Enjoy the spotlight, excel in coaching, and mentoring.
Supervisory Responsibilities
This position will supervise all Coaches, the Lead Coach, and the Assistant General Manager. The General Manager will be a leader and mentor, so communication and interpersonal skills are important.
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