About UsAt Udemy, we’re on a mission to transform lives through learning. We’re a leading online skills marketplace and learning platform, serving more than 69 million learners and 15,700 organizations globally. Our goal is to provide flexible and effective skill development, empowering individuals and organizations to keep pace with innovation and prepare for the future of work.
We believe that talented people are everywhere, but oftentimes, those dream opportunities are hard to come by. That’s why we’re focused on revolutionizing learning, leveraging the deep expertise of Udemy’s 75,000 instructors and the power of our platform, to help individuals sharpen their skills and harness their full potential.
This hybrid position requires two days per week in our Denver office.About YouYou’re a collaborative, data-driven, and creative problem-solver who loves diving into the details. You thrive in dynamic environments like ours where you can strategically build systems, processes, and tools to create best-in-class customer experiences. You love influencing our company’s growth journey and enabling our internal go-to-market teams to efficiently generate revenue and scale.
About This RoleThe Udemy GTM Strategy & Operations team’s mission is to drive the Strategic direction and GTM execution with a high performing team to deliver market leading profitable growth through strategic thought leadership, data based insights, collaboration and results orientation. The team executes on its mission by delivering the process and information flows that optimize the entire customer journey, promoting cross-functional alignment, overseeing resource and performance planning, refining key processes to increase efficiencies, and adopting best-in-class tools and technologies.
The ideal candidate will have a strong understanding of SaaS, Sales and Customer success compensation and experience in Sales/Go-to-Market Operations. They will need to be data-driven, detail-oriented, customer-focused, business-minded, and intellectually curious. You understand how impactful data can be in determining the right strategy, and how important smooth operations are to executing that strategy. You will need to roll up your sleeves and implement the necessary processes and tools to advance our GTM strategy.
What you'll be doing- Lead annual global compensation plan strategy, guidelines, development and documentation
- Drive Global annual commission planning strategy & execution
- Partner with Commercial leadership to design incentive programs that motivate sellers to achieve/exceed their sales and revenue goals
- Support escalations and provide clarification on the application of compensation program policies and procedures, as required
- Own the annual hiring plan for all the sales and customer success team members within the global Commercial organization
- Track attainment insights across the Commercial teams, analyze sales performance results, and make recommendations to Commercial leaders, Finance and HR
- Oversee the commissions setup, processing, and analysis to ensure the completeness and accuracy of commissions payments
- Manage global distribution of plans and provide visibility into plan/quota/attainment as well as payout information
- Compile analytics around commissions/bookings/revenue/attainment/ramp
- Collaborate across organizations to manage commission payroll activities with Finance and address inquiries, schedules, and exceptions within Sales/Customer Success, establishing oneself as a cross-functional resource to streamline business processes that increase Commercial productivity and remove bottlenecks
What you’ll have- 8+ years experience in Sales Operations, GTM Operations and/or business analytics including 5+ years in Sales Compensation
- Proficiency in designing comp plans aligned with company strategy and financial goals
- Experience with compensation automation/tools like Xactly, Spiff (used at Udemy), CaptivateIQ in SaaS companies at a scale ideally of $1B+ ARR
- Salesforce knowledge: complex dashboards and reports, custom report types, calculated fields, workflows
- Experience with GTM tools such as Clari, Salesloft, Outreach.io, Zoominfo, Dun & Bradstreet, etc. preferable
- Exceptional quantitative and Excel/Gsheet skills (SUMIFS, index/match & vlookup, table formulas)
- Proven track record of working closely with senior leaders in a SaaS B2B business
- Get-it-done mindset. You are not afraid to roll up your sleeves and do what it takes to get the job done
- A ‘what’s best for the business’ attitude, and willingness to try new things, tackle complex projects and challenges
- Strong analytical, communication, and problem-solving skills, able to work on complex business issues with minimal supervision
Life at UdemyWe aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:
- We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
- Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
- Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
- We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.
Our Benefits Start With UOur benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:
- Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage
- HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions
- Transgender Benefits: Expanded medical coverage for gender-affirming care
- Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay
- Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support
- Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development
- Retirement: Pre-tax and Roth 401(k) plan with an employer contribution
- Charitable Giving: Corporate charitable match for eligible nonprofits and charities
- Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly
- Holidays: Twelve paid holidays throughout the year
Information regarding data privacy is available within the Udemy Careers Privacy Notice.At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for benefits and equity.
Hiring Compensation Range$139,000—$174,000 USD
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