Senior Consultant
Remote, United States
JOB OVERVIEW
As a Legion Senior Consultant, you lead the evolution of our implementation methodology, learning from our experiences. This role also ensures that our Consultants are achieving a level of consulting certification that promotes the goals of our customers, as defined within a statement of work. This is an individual contributor role that is focused on leading the customer to implement well-designed workforce management solutions that streamline operational efficiency. During implementation, you will be configuring, testing, delivering the system and supporting customer training.
RESPONSIBILITIES AND DUTIES
Sr. Consultant Core Activities
- Promote the evolution of the Legion Implementation Methodology and implement approaches that support Agile standards for cloud delivery solutions
- Manage multiple concurrent enterprise projects, leading all implementation project phases
- Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success
- Configure Legion products according to the solution blueprint
- Provide configuration reviews and configuration knowledge transfers to the customer
- Assist customers with software testing along with roll-out activities such as data loads and system initialization
- Deliver live customer training for areas such as training the trainer for administrators and store managers
- Lead and facilitate discussions and workshops with the customer
- Oversee configuration documents, tools, and methodologies including but not limited to solution blueprint, enterprise configuration worksheet, etc.
- Define, manage, and deliver on customer expectations throughout the implementation process
- Work with teams within Legion to ensure implementation timelines and support SLAs are met
- Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer
- Be familiar with compliance and labor laws and how they impact customers
- Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology, and the Legion product
- Define, manage, and deliver on customer expectations throughout the implementation process
Customer Centric Consulting
- Providing leading practices to ensure customers are maximizing the value of their Legion solution
- Actively set and manage expectations
- Continually acquire knowledge about our customers and solutions to grow adoption
- Comfortable communicating in considerably demanding situations internally and externally to all levels of colleagues and peer groups in ways that support problem-solving and planning
Consulting Practices
- Implement processes that support the efficient execution of phases within the Legion value-driven implementation methodology
- Define consulting leading practices and create a strategy that may include product certification and consultant training supported by the Training & Enablement Manager
- Work with the Operations and Solution Architecture to support a Center of Excellence designed to improve organizational performance, maintain standards for consulting, and establish a document repository, governance, and coaching space for consultants
- Understand and prevent scope creep
- Use Legion project management tools to manage configuration tasks assigned within the implementation project plan
Product Expertise
- Product expert in core Legion modules
- Maintain core product expertise for end users and configuration
- Grow product knowledge through regular release training
- Communicate upcoming release themes and dates to the customer
- Identify, report, and prioritize bugs & enhancements
YOU WILL DO WELL IN THIS ROLE WHEN YOU…
- become a trusted advisor to customers, hyper-focused on quality and successful adoption
- have a passion for helping customers adopt new AI technology
- accept personal responsibility for the quality and timeliness of work
- set personal objectives that meet organizational needs
- are technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiences
- build positive relationships with peers while working remotely on projects executed across geographies and cultures
- listen continuously, learning from others and leveraging input
- possess unquestionable integrity, credibility, and character proactively demonstrating high moral and ethical behavior
- constantly improve your work methods to gain state-of-the-art agile skills
- commit to the sustainability/scalability of configurations at Legion
- work well as a self-starter in a fluid work environment with limited resources
- are a career-driven individual looking to grow in a fast-paced startup
- enjoy delivering effective and engaging training to customers
- use organizational skills and plan for customer meetings to get effective outcomes and ensure the customer is on track with the project plan
- can understand a customer’s requirement and translate that into an actionable configuration of software
REQUIRED SKILLS AND QUALIFICATIONS
- 5+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
- Highly motivated, enthusiastic team player, driven by delighting customers
- Exceptional situational presence, relationship building, intellect, ethics, and judgment that engenders credibility and trust
- Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; superb negotiation and diplomacy skills
PREFERRED QUALIFICATIONS AND ATTRIBUTES
- 7+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
- Workforce management planning experience in a retail environment
- Experience mentoring and training software implementation Consultants
COMPENSATION & BENEFITS
Salary Range: Base Salary Range - $110,000 - $140,000 + Bonus + Stock Equity
At Legion, we offer competitive compensation and benefits packages to all employees. As a fully remote employer, pay for positions is determined using local, national, and industry-specific survey data.
Our posted salary range is done so in good faith based on national data and may be refined for a candidate's region/town/cost of living. We strive to make competitive offers allowing employees room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position.
Benefits include, but are not limited to:
- $0 monthly premium and other flexible medical, dental, and vision plans effective on the first day of employment
- 401k plan
- Unlimited Paid Time Off and Paid Holidays
- Parental Leave
- Equity
- Monthly Wellness Reimbursement
- Monthly Lunch on Legion
