Senior Director of Product Design, Account Management, Authentication and Transactions
- Full-time
- Business Segment: Direct-to-Consumer
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
This role reports to the Vice President of Product Design of Commerce.
Primary focus
The focus of this team is on the experience of the end user who starts out as a prospect and has an interest in purchasing a subscription. The journey continues through possible offers, and then to the purchase journey. The Commerce Product Design Team also cares for the UX of the user who wants to upgrade, downgrade, or wants to cancel their subscription.
This role holder will mentor, conceive, define, design, develop, test, and launch vivid and compelling experiences that are contextually relevant, exceedingly useful, and will drive results.
Key responsibilities
- Lead a team of product designers to deliver end-to-end UX for high-value, consumer-centric digital products.
- Present creative to all audiences. Formulate and communicate ideas and plans to peers, leadership, and engineering contributors.
- Balance inputs from business, design, research, technology, and external partners. Create a network of cross-functional partners. Build rapport and earn trust.
- Provide creative thought leadership and drive UX design solutions by combining industry best practices with your own expertise and insight about human behaviour.
- Lead design teams in ideation and concept explorations.
- Partner with Product Management, Engineering, and other internal partners to define the strategy & experience of consumer facing products.
- Collaborate with product owners and engineers to successfully deliver products to market.
- Lead others. Grow talent. Provide creative direction and mentorship to designers and define patterns and practices for the team and the product.
- Provide updates to leadership and address blockers for the team.
- Have a human centred design approach to how to evolve our output and process.
- Maintain a critical eye, and an obsessive attention to detail.
- An ambassador to a healthy and collaborative culture for our product organization.
Required Qualifications:
- 10+ years industry experience in the field of UX/Product Design
- 7+ years of experience managing and developing diverse design teams
- Proven experience working on a commerce experience in the past that focused on account management, purchasing a subscription service, and/or downgrading and/or cancelling a service, authorization, and or transactions
- An online portfolio reflecting that experience, including shipped and currently in-market products, and demonstrating end-to-end design methodology
- Advanced expertise with leading design tools, including the Adobe Creative Cloud suite, Sketch, Figma, and other collaboration and prototyping tools
- Past experience leading a team of 5 or more individuals
- Demonstrated expertise and experience designing for web, mobile, and other application platforms
Desired Characteristics:
- Strong research and analysis skills, arising from a desire to learn and ground decisions using data and consumer insights.
- Mature & strong communication and presentation skills —able to articulate your point-of-view and engage in fact-based discourse.
- Strong partnering skills with senior product and business leaders including the Executive team on strategy and execution.
- You are agile and nimble in the elegant manner in which you pivot.
- Strong collaboration skills, that enables you to bring colleagues and stakeholders along on the journey.
- Resilience skills that enable you to feel at home in a fast-paced, iterative, and collaborative environment.
- Robust prioritization skills that enable you to work on multiple tracks and pivot from one project to another.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Salary range: $195,000 - $250,000, bonus and long term incentive eligible
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
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