Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
The Director of Client Management – Medicare Product will have the opportunity to lead our client acquisition and retention strategy for our Medicare specific products. The Director will be building a new team focused on the successful management of our growing Medicare product business. You will be focused on identifying sales opportunities to grow our business, while also managing existing relationships with enrolled clients who have purchased our solutions with the expectation of improving their Medicare Star ratings:
In this role you will:
- Drive product growth through identifying potential clients for Medicare Stars solutions and help build compelling offers to win new business.
- Manage client relationships to ensure satisfaction with our existing solutions.
- Identify areas for continuous improvement within our suite of solutions; partner with Enterprise Stars team to share potential opportunities for innovations, pilots, and client insights.
- Collaborate cross-functionally to understand enterprise capabilities which are best able to drive improvements.
As the Lead Director you will work closely with the Executive Director to achieve department goals. You will be partnering with internal and external teams to manage clients and drive business to a multi-channel offering.
Required Qualifications
- Ten (10) or more years of experience in an account management or client facing role including tracking and monitoring of outcomes.
- Five (5) or more years of experience with Medicare; possession of industry knowledge which includes performance trends impacting Star ratings.
Preferred Qualifications
- Quality ratings experience with Medicare plans.
- Ability to manage multiple client relationships simultaneously; adjusting priorities as needed and meeting client needs.
- Must have the ability to take complex issues and explain them in plain language to existing and prospective clients.
- Ability to synthesize client feedback into actionable takeaways for partner teams.
- Demonstrated team player, able to develop cross functional relationships and communicate effectively with all levels of the organization.
Education
- Bachelor's Degree is required.
- Master's Degree is preferred.
Pay Range
The typical pay range for this role is: $100,000.00 - $231,500.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions.
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