Regional Maintenance Manager
Job Summary
The Regional Maintenance Manager (RMM) is responsible for the short- and long-term maintenance objectives of their portfolio of assets, overseeing a team of Maintenance Managers and ensuring that the physical condition, appearance, and capital needs of the apartment communities are achieved. The RMM must be technically proficient with a hands-on attitude and possess exceptional leadership and communication skills. The RMM must be willing and able to set a consistent example of leadership skills and demonstrate a professional demeanor. Ability to work well in ambiguous or changing situations.
This position will be based out of either Los Angeles, CA or San Francisco, CA with frequent on-site travel to communities within the designated region. Candidate must be available for up to 60% - 70% travel.
Education/Certificates
- High school diploma or equivalent required. Bachelor's degree preferred or technical degree preferred. CAMT designation is a plus.
- EPA Certification, Type I & II required. Universal Certification is a plus.
- CPO Certification (Pool) required, as needed.
- Valid driver's license required.
Experience
- Five or more years' progressive maintenance management responsibility. Prior multi-site management preferred.
- Multifamily apartment experience required.
- Experience with Yardi or other property management accounting software.
- Strong working knowledge with Microsoft Excel, Word, and Outlook.
- Strong working knowledge with smart phones, tablets, and apps process.
Skills, Knowledge & Abilities
- Ability to read, write, understand, and communicate in English.
- Experience using Yardi or other related property management accounting software.
- Experience using Microsoft Outlook, Word, and Excel.
- Professional verbal and written communication skills.
- Superior customer service skills including the ability to manage difficult customers and/or situations.
- Strong attention to detail, organizational, time-management and problem-solving skills.
- Strong knowledge in the areas of OSHA standards, safety, facilities maintenance, capital improvements and maintenance related purchasing.
- Strong knowledge of plumbing, electrical, mechanical, HVAC, carpentry, fire protection, structural, roofing, concrete, paving, painting, landscaping, and appliance repair work.
- Working knowledge of local, state, and federal laws and regulations, permit processes, and codes.
- Working knowledge of abatement and encapsulation process for hazardous materials.
- Working knowledge of multifamily facility management, and the equipment and tools necessary to carry out housekeeping and maintenance functions.
- Ability to develop, comprehend and manage capital budgets.
- Strong leadership and management skills; ability to direct a team and supervise vendors.
- Ability to work a flexible schedule to include weekends, evenings, and holidays.
Essential Duties
- Assist Community Managers (CM) and Maintenance Supervisors (MS) in hiring and retaining exceptional service personnel.
- Possess the willingness and aptitude to mentor and develop service personnel, leading by example.
- Ensure professional appearance of maintenance personnel, operating standards and protocols are maintained.
- Works with Maintenance Supervisor to increase proficiency and performance of the property; maintains oversight of property's maintenance operations.
- Develops scope of work for all large scale or complicated "Capital Improvements" and conducts bid walks for all work. Oversees work and approves progress payments and final sign-off of the projects. Tracks compliance and makes appropriate recommendations.
- Provides training on-site as needed to aid maintenance personnel in the most efficient performance of their duties.
- Reports specific needs and deficiencies at individual properties to the Community Manager and Regional Supervisor.
- Establishes and monitors preventive maintenance procedures in conjunction with on-site maintenance personnel.
- Works to improve the effectiveness and efficiencies of the service teams at assigned portfolio of properties.
- Addresses all environmental concerns in conjunction with Community Manager, Regional Supervisor, Vice President and Asset Manager and Environmental Manager.
- Conducts monthly, quarterly, and semi-annual property visits/inspections and reports findings to the Community Managers and Regional Supervisor. Establish follow-up dates and schedules to ensure compliance.
- Assists in purchases of major tools to ensure the best quality and price available; especially negotiating costs on parts and supplies used by all properties.
- Assists Properties in ensuring the execution of all Fairfield policies and procedures including but not limited to:
- Mold Prevention Response Program (MPRP)
- Asbestos / Lead Protocol
- Bed Bugs
- Emergency Site Map and Emergency Supplies/Action Plan
- Required Inspections
- Assists in coordinating redevelopment work with Construction and Property Management, as needed.
- Assist with coordinating new construction punch walks and turnover of units and common areas with Fairfield Construction.
- Assists Maintenance Supervisor in diagnosing problems and repairs in the areas of HVAC, electrical, plumbing, swimming pool, carpentry, dry walling, exterior structural, and appliances, as needed.
- Assists in supervising all work by outside contractors to ensure that they are completing their work satisfactorily.
- Ensures a regular inspection of all common area lighting, sprinkler systems, fire prevention systems and fire extinguishers as outlined in the Safety Risk Manual.
- Ensures and maintains compliance with EPA and OSHA regulations; hazards chemical program; safety risk manual forms and checklist and all safety regulations and policies.
- Cross trains, and provides on-going coaching, mentoring, and development of qualified candidates for future opportunities within the company.
- Analyzes and evaluates cost control, inventory management and work order trends, making recommendations accordingly.
- Establishes and implements cost savings and/or value-added services and products.
- Identifies and supports implementation of processes to improve operational efficiencies, reduce expenses, and improve customer satisfaction.
- Makes recommendations regarding safety and liability practices and procedures.
- Completes company required training by established deadline.
- Complies with all Fairfield standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
- Any other duties or responsibilities that may be assigned.
OUR COMPANY:
At Fairfield, we are proud to be a leader in the multifamily housing industry. We are passionate about creating exceptional and luxurious apartment living. Among the most experienced multifamily companies, Fairfield has developed and acquired over 1000 communities since 1985. We are an award-winning company that proudly employs over 1,400 associates who are dedicated to serving our customers at our apartment communities located in over 30 markets nationwide.
Being a part of Fairfield means more than a rewarding career with personal growth. It's a partnership for the long term, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we're proud to reflect that in our culture.
Estimated Rate of Pay: $84,215.17 - $109,479.71
This position is exempt; the range above reflects annual salary. The pay range displayed for this position is determined by skills and experience required, location and job complexity. Potential job offers may vary based on the skills, education, and experience an individual candidate holds. This range reflects base rate only, and does not include allowances, perks, commissions or bonuses applicable to this position (if any). In addition to base salary, Fairfield offers all full-time associates the following, upon meeting eligibility requirements:
- Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional)
- Matched 401(k)
- Medical, dental & vision insurance
- Flexible spending account
- Life insurance
Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements.
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