About Restaurant Brands International
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
At RBI we're on a mission to revolutionize the way our franchisees operate, ensuring their success through innovative technology solutions. Our portfolio includes iconic brands like Tim Hortons, Burger King, Popeyes and Firehouse Subs, serving millions worldwide. We're looking for a Senior Director of Engineering to spearhead the development and management of our franchisee tools.
Role Overview
The Senior Director of Engineering will lead a multifaceted team of engineers, product managers, and designers, dedicated to crafting and maintaining our suite of Franchisee facing tools, including FRUM (Franchisee Restaurant User Management), RAM (Restaurant Attribute Management), and rInsights, an in-house analytics platform. This role is pivotal in building tooling for our franchisees to better operate their restaurants.
Key Responsibilities
- Lead and grow a team of engineers, product managers, and designers.
- Own the strategy, roadmap, and execution of our franchisee-facing tools, ensuring they meet the needs of our franchisees and align with corporate business objectives.
- Drive the development and enhancement of FRUM (Franchisee User Management), enabling management of franchisee restaurant user hierarchies and access controls.
- Oversee RAM (Restaurant Attribute Management), ensuring accurate recording and setup of restaurant attributes, and a seamless integration with downstream systems.
- Lead the evolution of rInsights, our comprehensive analytics platform, providing actionable insights and data-driven decision-making tools to our franchisees and internal stakeholders.
- Collaborate with cross-functional teams to ensure our tools are scalable, user-friendly, and aligned with the latest industry standards and technologies.
- Engage with franchisees to gather feedback, understand their challenges and continuously improve tool functionality and user experience.
- Manage budgeting, planning, and execution processes, ensuring projects are delivered on time and within scope.
Qualifications
- Bachelors or Master’s degree in Computer Science or a related field.
- 10+ years of experience in software development, product management, or related fields, with at least 5 years in a leadership role managing cross-functional teams.
- Proven track record of developing and launching successful technology products, ideally in the hospitality industry.
- Strong understanding of software engineering practices, product development lifecycle, and agile methodologies.
- Technical expertise with designing architecture for data infrastructure and products.
- Exceptional leadership skills with the ability to motivate and drive teams towards achieving business goals.
- Excellent communication and interpersonal skills, with a knack for negotiating and influencing stakeholders across levels.
- Experience with analytics platforms, user management systems, and operations management tools is highly desirable.
- Passion for crafting and delivering outstanding user experiences.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
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