At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.
NICE, VoApps is looking for a Senior Software Engineer to join our team. You will play a vital role in enhancing our contact center solutions through the development of advanced NLP algorithms and models.
VoApps is part of NICE and provides innovative voicemail solutions to help businesses reach mobile contacts with consideration and compliance. VoApps’ DirectDrop Voicemail is a patented SaaS solution transforming call center operations and efficiency.
You will join our Engineering Team within the VoApps team alongside experienced software engineers. We are seeking to grow this critical team to increase our ability to fulfill our feature roadmap. We are looking for someone experienced, independent, skilled, and motivated who is interested in our technology products and building software.
Essential Duties And Responsibilities
- You design and develop quality software that (mostly) makes sense if you look at it a year later.
- You develop unit, integration, UI automation tests as needed.
- You participate in agile planning, prioritizing, and codification of requirements.
- You work closely with colleagues ensuring your design meets requirements.
- You triage production software issues.
Required Skills And Experience
- Experience [5+ years] professionally developing software.
- Experience with Ruby/Rails framework.
- Experience or interest in learning Elixir.
- Solid software engineering theory and methodologies.
- Creative problem-solving ability.
- Excellent oral and written communication skills.
- Excellent debugging and root-cause analysis skills.
- Able to be self-directed in the investigation of production support escalations, documentation, and resolution of those issues.
- Experience or interest in learning Heroku (PaaS).
Desired Skills And Experience
- Experience with front-end web technologies (JavaScript, HTML, CSS).
- Experience developing software telephony systems (SIP, RTP).
- Experience developing software for large scale enterprise products.
- Experience with test automation and performance monitoring tools (e.g. Specs).
- Experience with AWS.
EDUCATION
- Minimum Bachelor's degree in Computer Science or a related field or equivalent experience.
About NICE
NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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