Job Summary:
The Senior Storage Engineer function ensures the stability, integrity, and efficient operation of NAS arrays, out-of-band managed storage arrays, as well as any array or appliance-based replication.
Role Descriptions
Duties and Responsibilities of the Senior Storage Engineer function:
- Brings prior experience to organize and define work for complex or ambiguous situations.
- Resolves issues, manages workload, and balances priorities through frequent interruptions while meeting specific, time-sensitive deadlines.
- Supports release and life cycle process for NAS storage array installs, upgrades, and decommissions.
- Provides thought leadership for overall NAS Storage Array infrastructure support at the enterprise level.
- Contributes to operational readiness of platforms with dedicated/shared teams and consults on resource and skills required, process documentation creation, updates to guidelines, policies, change, and audit procedures.
- Participates in troubleshooting efforts for storage issues and leads in major incidents, root cause analysis, and performance analysis and tuning.
- ITIL-compliant champion for incident, request, change, and with particular focus on problem management.
- Partners with the monitoring team to develop new event and performance monitors/alerts and analysis as needed for new and/or existing systems.
- Participates in the modernization and automation of storage infrastructure.
- Deployment of new storage infrastructure.
- Maintains accurate CMDB.
- Participates in problem management to proactively review open client and infrastructure problems and known errors to minimize the time spent firefighting and troubleshooting, supporting quicker resolution of incidents and events when they do arise.
- Assists and provides technical input to Ensono storage solution architect and others on the complex solution design, configuration, integration, and installation of new services.
Supervisory Responsibilities:
This position does not have direct reports but may mentor less experienced associates in the role.
Qualifications:
Requires a minimum of 10 years of related experience with a Bachelor degree; or 8 years and a Masters degree; or a PhD with 5 years experience; or equivalent work experience.
Skills required: NetApp, Python, Ansible, NetApp Cloud Insight, Linux/Windows/VMware, basic understanding of TCP/IP networks and firewalls.
Ensono is a global service provider with over 2,600 associates and 10 data centers located around the world.
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