Remote in San Francisco Bay Area, Seattle, or West coast timezone
Customer Success – Central Enabling Group
Join us as we scale our business in NA/EMEA by building on our tremendous success around the world. The massive database market is going to double over the next few years (the IDC estimates it to be $119B+ by 2025) and PingCAP is a global player positioned as a major disruptor with TiDB Database and Database as a Service offering. TiDB is an open-source, cloud-native, distributed SQL database for elastic scale and real-time analytics. Large and high-growth organizations in markets as varied as financial services, logistics, gaming, e-commerce, and software as a service have successfully deployed and expanded their TiDB footprint on mission-critical applications. Our strong open-source community roots (32,000 stars on GitHub), innovative products, and inclusive culture draw passionate and dedicated people to our company. Learn more about PingCAP careers and join our team to be at the forefront of innovation and growth.
We are looking for outstanding technologists to join our Solution Architect organization to ensure that our product (TiDB) and solution align with the needs of our customers. The PingCAP Solution Architects team is responsible for researching TiDB's most advantageous industries and business scenarios in different global markets, finding the most efficient GTM strategies, and providing these solutions and strategies to business teams in different regions while guiding our customers and users to craft and build reliable, scalable systems using our data platform through professional service. Our team is made up of hardworking software and database architects, and industry experts.
Responsibilities
- Support business teams in North America, APAC, and Japan, take responsibility in the new economy industry, ensure the achievement of relevant business metrics at the solution level, and enhance the Proof of Concept (POC) success rate of account teams.
- Responsible for market insight into the global new economy vertical industries (games, e-commerce, financial technology, SaaS, etc.), in-depth understanding of the industry's business scenarios, being able to grasp the industry's market and data technology development trends, develop and implement scenario-based industry solutions, and find the entry of products in various industries, safeguard products, solutions and the implementation of cooperation ecology.
- Advise customers on architectures, patterns, and strategies for making the best use of TiDB.
- As a technical expert, deeply understand and develop trends in data technology, study the latest data technology stack and data products, and output high-quality technical content and technical solutions.
- Establish industry influence, organize internal and external industry technology sharing, and disseminate distributed database technology, industry data architecture, and best solutions practices.
- Display a strong understanding of solutions innovation. The ideal candidate will have past experience working with customers or leading architecture teams.
Qualifications
- Professional experience could be 8+ years, Master in at least one database or big data technology stack and product, have in-depth research and relevant content output in this direction; have a broad view of data technology and be familiar with mainstream data products, including RDMS, RDS, NoSQL, etc.
- Possess diverse industry business and technology expertise, with a comprehensive understanding of industry scenarios, digital processes, and the ability to discern current business and technology development trends in the new economy segment industry.
- Proficient in scenario abstraction and aligning with data architecture, with a proven track record in scalable and highly available distributed systems.
- Demonstrated expertise in selling databases and deploying applications with leading cloud providers such as AWS, Google Cloud, Azure, Alibaba, etc.
- Outstanding communication and program presentation skills, enabling proactive exploration of customer data architecture needs, guiding solution design, and facilitating the implementation of business initiatives.
- Possess a strong sense of curiosity and a continuous learning mindset in the realms of databases, cloud computing, big data, and other emerging technologies.
- 5+ years of management of technical, enterprise customer-facing experiences.
The annual anticipated base salary range for U.S. candidates for this role is USD 160K to $220K. The actual individual base pay will depend on various factors such as the complexity and responsibility of the role, work locations, job levels, and relevant experience and skills. This role is also eligible to participate in PingCAP's Bonus and Equity Plan, as well as our Sales Compensation Plan if it is a sales role. In order to comply with local legislation and provide greater transparency to candidates, we share base salary ranges on all US job postings regardless of desired hiring location. Please note that actual salaries may vary and fall outside of this range depending on factors such as a candidate's qualifications, geographic location, skills, experience, and competencies. Other benefits include health insurance, flexible vacation time, paid holidays, and parental leave.
We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. PingCAP also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at PingCAP.
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