Responsibilities & Qualifications
RESPONSIBILITIES
- Demonstrated ability for oral and written communication with the highest levels of management;
- Demonstrated excellence in planning, directing, and managing IT Teams.
- Demonstrated successful working knowledge and supervision of employees.
- Knowledge of industry accepted standards and best practices related to IT operations.
- Knowledge of and experience with help desk support and operation.
- Knowledge of networking and network-based software applications.
- Demonstrated experience in an IT environment.
- Experience managing performance-based contract TOs.
- Demonstrated experience with the ITIL framework.
- Coordinate all program and task order activities, deliverables, presentations, and briefings as they relate to the System Consultant Group.
- Provide proactive onsite support to one or more Senate offices as assigned.
- Act as liaison for the SAA.
- Understand the uniqueness of the Senate office environment.
- Proactively manage their systems by anticipating issues that could occur in their respective assigned offices due to system changes, software upgrades, and other environmental changes.
- Research, evaluate, test, and make recommendations of new technologies to the Sergeant at Arms on an ongoing basis. Once an acquisition has been made, develop an implementation plan installing, configuring, and testing equipment; training staff; and updating documentation.
REQUIRED QUALIFICATIONS
- Bachelor’s degree in computer science or equivalent field.
- 13 years of experience of LAN/WAN support, system integration, complex network designs, network administration, telecommunications, and data processing projects.
- Advanced customer service skills and training.
- Customer service training and 5+ years of direct customer relevant experience providing hardware and software problem resolution.
- Experience and technical skills in Apple environments and Windows Server, Windows Desktop, Mac OS clients, MS Exchange, MS Office, HP hardware, and Network Communications.
- Must be able to effectively teach concepts to customers.
- Exceptional verbal and written communications skills required.
- Good interpersonal skills.
- Able to successfully multitask multiple issues.
- Previous experience at the Senate is a plus.
- Experience supporting both Windows and Apple environments with associated back-up solutions and the ability to install and troubleshoot hardware and software in both.
- Experience dealing with VIPs and performed white glove support to C-Suite level executives.
- Relevant certifications (e.g., Security+, CCNA, Network+, ITIL Foundations, Azure, AWS) are a plus.
- Familiar with ISO 9001:2015 standards.
- Able to pass Capitol Police Background Check.
Overview
We are seeking a Lead System Consultant to join our team supporting the United States Senate, Washington, DC. This program provides comprehensive services for Local Area Networks (LANs) and Wide Area Networks (WANs), supporting around roughly 12,000 users. The program covers the acquisition, delivery, configuration, integration, and upgrade of IT products, along with installation and on-site maintenance, including help desk services. Additional support includes hardware delivery, moves, upgrades in state offices, and technical assistance for systems, ensuring efficient, secure, and up-to-date IT infrastructure.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com.
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Additional Job Information
COMPETENCIES
- Establish Focus
- Change Management
- Develop Others
- Oral Communication
- Written Communication
- Interpersonal Awareness
- Build Relationships
- Analytical Thinking
- Conceptual Thinking
- Strategic Thinking
- Technical Expertise
- Initiative
- Foster Innovation
- Results Oriented
- Teamwork
- Customer Service
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Washington D.C.
- Type of environment: Varies
- Noise level: (Low, Medium, High)
- Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: 10%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
Citizenship: US Citizen
Clearance requirement: Capitol Police Background Check
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.
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