What is Nooks?
Nooks is a platform transforming sales reps from manual laborers to scientists. With today’s technology, sales reps shouldn’t need to manually write hundreds of emails, research hundreds of websites/LinkedIn, and make hundreds of calls. They should instead focus on the parts of their job that actually require people - talking to customers, being creative, and problem-solving. With a combination of AI tools, automation, and real-time collaboration, Nooks can do the rest.
About Nooks
- The team: Nooks is ~45 people. Engineering & product are mostly in SF and go to our office 2-3x/week. The go-to-market team is distributed across the U.S.
- Fast growth: We’ve grown $0 → ~$4M ARR in 20 months. We grew 4x in 2023 and expect to 3x by EOY 2024.
The problem
Sales pipeline is critical for growing companies. Many, especially B2B companies, have teams of sales/business development representatives (SDR/BDRs) or full-cycle account executives whose responsibility is to identify, contact, and qualify new potential customers. There are ~750,000 SDR/BDR’s in the US alone.
In their day-to-day, SDR/BDRs spend time on 3 main activities:
- Prospecting & research - identify a list of potential customers using signals like industry, size, fundraising, headcount growth, new hires, job descriptions, etc.
- Email & LinkedIn messaging - write messages to those contacts to convey the problem and pitch your product. The goal is for them to book a demo.
- Calling - Live phone conversations often have higher conversion than emails because they’re more personal, but there’s a lot more manual work involved.
Nooks today
Our customers use Nooks for most of their day (avg ~3hrs/business day). Nooks currently owns end-to-end workflows around sales calls:
- AI dialer - automates the manual parts of the calling process: skipping answering machines, leaving voicemails, taking notes, logging calls, even figuring out what to say on a call.
- Analytics - we record, transcribe, and analyze every call to provide insights into performance.
- Salesfloor - sales reps & managers can work together throughout the day, listen to each others’ calls, and provide real-time coaching.
The role
We have an ambitious product vision in a nascent area - AI-powered real-time collaboration - so there are a ton of interesting technical challenges on our roadmap. We’re hiring talented full-stack/backend/ML engineers who are product-minded and excited to delight our customers. We expect every software engineer on our team to be able to work within a complex code-base, own entire product areas, and build new features end-to-end.
Requirements
- Some practical software engineering experience garnered from industry internships.
- Ability to work with our tech stack:
- Frontend: React, Typescript, MobX
- Backend: Node.js, Express, Typescript
- Technologies: Firebase, Firestore, Websockets, Twilio, WebRTC, Postgres, Redis
- ML: GPT, Transformers, PyTorch, signal processing, few-shot classification.
- Experience building complex systems (ideally somewhat related to ours).
- You’re a confident, independent, and experienced engineer who is used to extreme ownership and solving hard problems.
We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. The target salary range for this role is $120,000 - $145,000, along with equity, generous perks, and comprehensive benefits.
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