DEPARTMENT: Navigation
POSITION TITLE: Case Manager - Navigation FLSA: Non-Exempt
SUPERVISOR: Director of Navigation
Salary - $30-$33.67 an hour Job Code: NA
The Case Manager is the primary link between Housing Navigation Program clients and the Program and provides direct support and case management services. This position requires staff to meet at least monthly with Program clients to obtain status of their goals and documentation; to liaison between clients, the City and County of San Francisco government program staff, and other Program stakeholders; and to support clients to achieve personal and professional development goals for three (3) years, with new clients rotating in as necessary. The Case Manager also completes data entry and documentation in Awards and other reporting systems and enters data into City and County of San Francisco data entry systems to secure client housing vouchers. The Case Manager is responsible for assisting clients with meeting individualized goals while connecting them with resources in the community. The position is collaborative and coordinates care on an interdisciplinary team.
As with all UC staff, this position is responsible for adhering to the performance standards set forth in the UC Staff Employee and UC policies and procedures.
DIRECT REPORTS: None
QUALIFICATIONS:
Required:
- Bachelor’s Degree in social work or another human services field; or three (3) years’ experience working with system-involved youth from foster care, juvenile probation, or similar settings where clients are likely to have challenges with being responsible, have mental illness, and/or histories of substance abuse.
- Knowledge of Microsoft Offices applications and data base systems
- Demonstrated skills in case work, group work, and case coordination
- Excellent interpersonal skills (verbal and written)
- Demonstrated ability in facilitating and linking relevant services to address resident/client needs
- Ability to maintain a positive perspective in the treatment and care of young adults with mental, emotional and social issues
- Other important competencies include the ability to motivate and maintain effective working relationships with staff and partners and excellent time management skills
Preferred:
- Master’s degree in a social work or related human service field
- A minimum of two (2) years of experience working with system-involved youth from foster care, juvenile probation, or similar settings where clients are likely to have challenges with being responsible, have mental illness, and/or histories of substance abuse.
- Experience working in a scattered-site housing program with case management services
RESPONSIBILITIES INCLUDE (but not limited to):
- Build relationship with clients referred to the program; ensures clients complete and sign all required documentation; and work with the San Francisco Housing Authority to acquire client housing vouchers.
- Manage a caseload of up to 50 scattered-site young adult clients. Develop a relationship and maintain individual contact with each participant at least monthly to discuss goals and track progress towards goals and problem solve. Each contact is documented in Awards within 3 days of contact.
- Maintain ongoing contact with clients’ support system such as: natural supports, family, referring agency, and community resources.
- Participate in relevant program and City team meetings. Serve as a representative of UCG and liaison with these parties.
- Support clients to develop case plans, including individualized goals. Maintain current documentation in Awards and other program data entry systems.
- Track and monitor client’s achievement of goals to meet contractual requirements. Document status in Awards monthly.
- Attend required trainings, and meetings as directed.
- Organization Duties:
- Timely and accurate submission of timecards to supervisor
- Time away from the Office, Program and/or Home (i.e. vacations, personal time off, leaves of absence) must be pre-approved by supervisor and requested based on process outlined in the UC Employee Handbook.
- Maintain knowledge of staff handbook, policies, procedures, manuals, and pertinent documentation
- Other duties as assigned.
ESSENTIAL DUTIES and QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
- Read and interpret documents and procedure manuals. Write routine reports and correspondence.
- Speak effectively in small group settings, i.e., UC employees, clients, or stakeholders
- Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Resolve problems involving several concrete variables in standardized situations.
- Identify negative disruptive behaviors and redirect behavior using mediation and de-escalation techniques.
- Employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell.
- Employee must occasionally lift and/or move up to 25 pounds.
- Employee may be required to make or receive physical contact with clients and residents, such as in the process of delivering First Aid/CPR or de-escalation interventions.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Must have CPR and First Aid certificate within 10 days of start date and maintain a current certificate with Human Resources.
- Must clear a Department of Justice background check including fingerprinting before start date and maintain clearance.
- Must clear a health screening, including TB before start date and maintain clearance.
- Must have a car, valid California Driver License and be able to drive, have a clean driving record and maintain a clean driving record.
- Meet and maintain the minimum vehicle liability and property insurance limits (to be insured by our insurance carrier for using vehicle for business purposes such as transportation of residents or reimbursement of business-related mileage expenses).
Disclaimer: The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time and the scope of the job may change as necessitated by business demands at the sole discretion of the company. The specific statements shown in each section of this description are not to be all-inclusive. They represent typical elements and criteria to successfully perform the job.
The Unity Care Group is an Equal Opportunity Employer. The Unity Care Group does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
