The General Manager will manage all operation aspects of the restaurant ensuring guest satisfaction and continued growth. The GM oversees all back of house, front of house, event and infrastructural operations. This includes executing strategic planning to achieve goals in sales, costs, beverage & food quality, in addition to the overall guest and staff experience. The ideal candidate is someone who can weather the whirlwind of running a restaurant, while staying focused, energized & attentive to the needs of their team.
Responsibilities
Staffing/Personnel
- Oversee FOH & BOH management team and assist in problem-solving.
- Ensure that the restaurant staff is scheduled appropriately from shift to shift and season to season. Control all labor to maximize sales and remain within targets.
- Respond to employment inquiries, interview and hire as needed. Help direct supervision and development of managers and employees. Obtain and submit requirements for new hires to HR.
- Ensure that all employee related legal/compliance items are adhered to; meal & rest periods, harassment training, food handlers’ certifications, RBS (Responsible Beverage Service) etc.
- Utilize the HRIS system for progressive disciplinary actions. Ensure proper steps are followed to execute the termination of employees when necessary.
- Provide direction to managers and employees regarding operational and procedural issues.
- Work with HR to conduct new hire orientations and oversee the training of new employees.
- Develop managers and employees by providing ongoing feedback, establish performance expectations by conducting department meetings and re-enforcing expectations in performance reviews.
- Organize and oversee staff events that promote team building and camaraderie.
Quality
- Assist in determining the quality assurance of our food and beverage program.
- Communicate quality issues to department heads.
- Collaborate on solutions to quality problems.
Guest Experience
- Ensure all staff members provide friendly, efficient customer service and positive guest experiences in all areas.
- Review service procedures with staff and implement any necessary changes.
- Ensure all proper security procedures are in place to protect employees, customers and company assets.
- Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident reports promptly in the event a customer or employee is injured.
- Respond to guest complaints & inquiries in a timely manner.
- Create and improve systems & processes for both service and functionality.
- Responsible for the location’s annual budgeting and accountable for the location’s P&L.
- Final approval of all purchases – ensure that invoice policies and budget are followed accurately.
- Work to actively increase profitability by minimizing costs, including food, beverage, supply, utility, and labor. Work with all management to this effect.
- Work to increase sales through increased customer service and minimizing errors.
Administrative
- Daily sales reconciliation, deposits, reports, and banking
- Final payroll approval and approval of work hours, ensuring accuracy
- Final approval and submission of monthly inventory, including food, beverage, equipment and merchandise
- Work with the HR team to ensure that employee files and documentation of discipline are in compliance
- Provide requested reports to Regional Retail Manager and ownership
Maintenance
- Ensure all equipment, appliances, etc., are in working order. Contact any service technicians, as needed.
- Visually inspect location for problems
Food and Beverage
- Be knowledgeable about all Drake’s products and offerings.
- Work with department heads to ensure cost of goods remain within target
- Collaborate w/ Chefs, Brewers, and Bar Manager to develop seasonal menus
- Oversee the training of the staff’s knowledge of food, beer and cocktails to promote a positive guest experience.
- Oversee ongoing training courses for Drake’s staff to ensure that the team is knowledgeable and educated.
Community Involvement
- Provide a presence in the local community through events, activities and local donations.
- Work with the Regional Retail Manager and Marketing to help advertise community involvement and increase the awareness of Drake’s Brewing Company.
- Collaborate with local organizations and Events Manager to plan and execute on-site events that drive revenue and are mutually beneficial.
Accountabilities
- Keep the Regional Retail Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance, positive events, staff issues, maintenance issues, guest complaints, meeting results, and roadblocks), and take prompt corrective action where necessary or suggest alternative courses of action.
- Complete job responsibilities and performance objectives in a timely and effective manner.
- Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximize employee morale, productivity and efficiency/effectiveness.
- Perform other duties and responsibilities as required or requested.
Requirements
- 3-4 years of bar and restaurant management experience
- 3-4 year of scheduling and floor managing experience
- A minimum of 2 years’ experience in financial management – inventory & cost control
- Experience in working with various vendors and placing/receiving orders
- Ability to take responsibility, make quick & informed operational decisions
- Ability to adapt, prioritize, & multi-task within a fast-paced environment
- A problem solver who is able to work effectively with no supervision
- Ability to direct, train & coach all staff
- Experience in POS management
- Excel and restaurant accounting knowledge
Core Competencies
- Leadership: Sets a positive example by following all Drake’s policies. Treats all staff members with respect and helps coach and motivate all employees.
- Team Development: Has the ability to encourage a team to provide the best guest experience and products possible.
- Gaining Commitment: Can motivate team members to work together as a team and contribute to creating an environment of equity and inclusion.
- Teamwork: Must be able to work cooperatively and collaboratively with others; makes contributions to the work of others to assist the team to achieve a shared goal.
- Multitasking: Successfully manages more than one competing task at a time; understands how to shift priorities in order to achieve goals.
- Workload & Time-Management: Uses time productively and effectively; stays focused by using time effectively and prevents irrelevant issues/distractions from interfering with task/project completion; ensures that high-priority work is accomplished within established deadlines.
- Attention to Detail: Is thorough when performing work & conscientious about all details.
- Problem-Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and makes recommendations.
- Temperament: Possesses the key skill of being ready for anything and handles conflicts of any sort with a calm, self-aware, and measured demeanor
- Judgment: Makes good decisions by ensuring that all direction given is fair, honest, and defensible
- Resilience: Remains flexible and durable in high-stress situations. Maintains a positive attitude in all situations and develops an environment that encourages team members to do the same
- Effective Communication Skills: Presents information clearly, concisely, and logically. Practices radical candor – maintains open, direct, and honest communication with all levels of employees. Able to draw logical conclusions from text, and ‘reads between the lines’ to find underlying meaning
- Passion for Hospitality, Good Food, and Craft Beer: Internally motivated to stay focused, knowledgeable, and committed to providing the best possible guest experience. Interested in learning about all aspects of craft beer.
How to Apply
Send us your resume and a cover letter. Please make sure the position you're applying for is in the subject line of your email. No phone calls please.
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