Community Phone
At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We're a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most- starting with our seniors who deserve a landline service that doesn't just connect them, but protects them. We're also revolutionizing the business landscape by keeping them in constant contact with their customers. No more missed opportunities or frustrating interactions with automated systems. We're not just providing a service; we're fostering relationships.
If you’ve ever felt the frustration of dealing with mega corporations that nickel and dime you, we get it. No robots, no scams, and definitely no hidden fees. Imagine a world where your call is answered by a human, scams are a thing of the past, and you're not constantly watching your wallet. We prioritize transparency and trust, offering simple contracts that are free from hidden fees.
Our innovative technology enables any traditional landline phone to connect over the cellular network through a SIM card inside of our landline base, ensuring uninterrupted service (with power back-up) without the need for Wi-Fi, while offering best in class software features like robust spam call blocking.
As a venture-backed, Y-Combinator graduate, we've evolved from a small team in 2018 to now ~60 fully remote team members spread across 15 countries and even more time zones. We proudly serve over 20,000 customers and clients, ranging from seniors to small businesses to franchises across the United States. As we continue to grow, we're looking for folks who share our passion for improving the lives of our customers through both technology and human connection.
Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let's connect the dots – one call at a time.
About the role
We're looking for a very hands-on VP of Engineering to manage a team of high-performing individual contributors. We currently have 8 engineers on our team who vary in experience level but are all extremely effective and talented. What we need now is a leader to create a vision for how we accelerate our product development, keep quality high, and create opportunities for our talented engineers.
You will...
- Own every part of our product's requirements and implementation from the backend software, frequencies and bands that our service is delivered on, to the actual phone and hardware itself
- Design and reimagine our team structure to suit the demands of development and recruit/hire new team members when necessary
- Be responsible for the velocity, quality, and morale of the engineering team
- Believe it or not, still commit code of your own from time to time
- Create and socialize a shared vision of how work gets done and projects move forward
- Build incredible relationships across the organization, especially with Product, Customer Support, Sales, and Marketing
You are...
- An inspiring leader with a network of people who've enjoyed working with you and a history of facilitating the growth of team members
- An experienced 'start-up person' with a record of leading and scaling engineering teams at early-stage start-ups
- A curious learner with a wide breadth of technologies that you've become well versed in including software, hardware, networking, reliability, mobile apps, data pipelines, and whatever is necessary to create a product that wins the market
- Capable of articulating a vision for how engineering teams work together, divide responsibilities, collaborate on projects, and serve other parts of the organization
- A person who still considers themselves an engineer (vs. just a manager) and has strong opinions about whether or not computer science fundamentals are important
- Humble enough to know that you don't know certain things, keen enough to identify who does know them, and influential enough to be able to hire that person
Community Phone Culture
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote-first environment as a bonus.
Beyond the job description, here are some traits members of our team share:
We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.
Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.
We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.
We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.
We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.
We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.
Compensation
Our range for this position is between $200,000 - $275,000. Total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.
