The success of Microsoft 365 is driving us to evaluate new markets, new business opportunities as well as new ways of accomplishing our goals. As engineers we need to be constantly looking for fresh ideas and new approaches. We are looking for the right person to take some of these ideas and turn them into reality.
We are looking for a Senior Product Manager to work directly with customers and across all Microsoft customer facing teams to ensure a seamless onboarding and consumption experience. Identifying blockers and customer satisfaction issues and working with the Engineering Teams to provide solutions. As a Senior Product Manager on this team, expect some amount of travel to work directly with customers and engineering teams bring issues to resolution. You should be able to navigate a highly complex environment, manage customer expectations and clearly and succinctly communicate with Engineering, Account, Sales, Customer Success, Microsoft Consulting Services, Partner and Systems Integrators teams. Our Senior Product Manager should also be able to look across customer bases to determine common trends and issues and drive solutions at the strategic level. You will be responsible for developing a customer demand process for collecting, tracking and analyzing customer concerns, parity issues and design change requests and other customer satisfaction issues to provide a continuous understanding of customer health feeding prioritization of work into the engineering teams.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.
Responsibilities
- Develops the framework and process for systematically capturing customer demand across our US Government clouds. Apply analytics to ensure customer demands are rationalized across all customer bases.
- Anticipates customers’ unmet or unknown needs and market opportunities for enhancements or development and new products/services of multiple feature areas (e.g., product, service) across divisional boundaries via quantitative (e.g., usage, telemetry) and qualitative analyses (e.g., customer usage, various listening systems, feedback channels of market and industry trends), looks for patterns in the data across a portfolio, and scopes the impact and prioritization of a problem. Brings together internal and external customer groups around a specific scenario and engages in direct one-on-one (e.g., visits, interviews) or many (e.g., social media, events) customer engagements to solicit feedback and understand their experiences with Microsoft’s products and services using industry-accepted methods (e.g., Moneyball).
- Acts as a subject matter expert in performing market or user research in collaboration with the User Research team, conducting competitive analyses, and examining market and industry trends, as well as industry-specific requirements or regulations. Shares insights with internal/external stakeholders and internal team to ensure cross-team alignment. Leads contract negotiations and partnerships across the organization and company-wide alignment. Assesses acquisition targets to enhance the migration offering.
- Identifying data-informed, long-term or overall solution-level investment opportunities, evaluating tradeoffs, and prioritizing investments in consultation with cross organizational partners for multiple feature areas (e.g., product, service) across divisional boundaries. Guides others to determine the features or experiences to prioritize in the roadmap that will support achievement of success criteria and Objectives and Key Results (OKRs).
- Influences and drives engagement with cross-functional internal partnerships, external partners, including early adopting customers, senior leadership, and other key stakeholders to gather input and garner support for product/service vision, strategy, and roadmap for multiple feature areas across divisional boundaries. Provides thought leadership and is sought out to address questions and challenges from group managers and other leaders. Rallies the team around a common vision. Collaborates to gain buy in and alignment. Secures buy in from senior leadership for product vision and strategy for multiple feature areas across organizational boundaries. Advocates for priorities and resources needed to deliver desired outcomes for multiple feature areas (e.g., product, service) across divisional boundaries. Partners to rally others around shared priorities. Balances listening and sharing of information to obtain alignment.
- Collaborates with Product Marketing, Business Planning, and Engineering to identify product release criteria, customer acquisition, usage, retention, and monetization strategies. Helps scale Product Marketing teams by building marketing and roll-out plans and/or content such as product overviews, blogs, and landing pages for individual features or smaller products that ladder up to marketing plans for an overall product solution area. Creates and drives strategy for taking the multiple feature areas (e.g., product, service) across divisional boundaries from private preview to public preview and then to general availability. Begins to orchestrate the creation of customer support plans (e.g., frequently asked questions (FAQs), scripts), HyperCase, change management, and communication plans.
- Executes on major opportunities to evangelize the feature areas s/he works on with internal and external stakeholders, partners, analysts, and customers in the industry via presentations, blog posts, social media, and other forums. Presents at Executive Briefing Centers (EBCs) and large industry/company events. Acts as a primary interface and collaborates with Product Marketing to educate on the product and develop content.
- Builds trust with a targeted selection of customers across sectors. Orchestrates a line of communication with complex and advanced customers to capture feedback and insights through the product development lifecycle. Ensures the vision is aligned with customer goals. Leads customer communities and customer engagement programs. Responds to real-time customer feedback in online portals. Understands and drives improvements in the support process, including both forums and communities.
- Embody our culture and values.
Qualifications
Required/Minimum Qualifications
Other Qualifications:
- Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Candidates must have an active TS and be willing to upgrade to TS/SCI (with polygraph) or have an active TS/SCI and be willing to upgrade to TS/SCI (with polygraph). This role will require candidates to maintain the TS/SCI (with polygraph) clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
- Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government clearance.
Additional Qualifications:
- Bachelor's Degree AND 7+ years experience in product/service/project/program management or software development
- OR equivalent experience.
Product Management IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until June 26, 2024
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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
