Dialysis Director of Operations
PURPOSE AND SCOPE:
Directs, administers and controls the day to day operations and activities of dialysis facilities and programs in an assigned area ensuring compliance with established company and regulatory guidelines and procedures in order to provide high quality dialysis services and outstanding patient care to the community. Participates in the implementation of divisional and company initiatives and strategies. Practices cost containment strategies, maintaining profitability and growth of area while ensuring compliance with all pertinent company policies and regulatory requirements.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Directs and oversees the dialysis business of the 6-10 assigned facilities within a defined area through effective leadership and management of customer service, quality patient care, marketing of FMS and responsible fiscal management.
- Participates in the development of area strategic plans, goals and objectives ensuring alignment with those of the region, division and company.
- Provides leadership, support and guidance to facility management including clinical and technical managers and other support.
- Manages the staffing through the appropriate hiring, firing and disciplinary actions in collaboration with HR.
- Ensures and promotes the development of the area management team/succession planning through coaching, training and leadership development.
- Ensures a strong and robust communications process between all managers and staff within the area and clinics.
- Responsible for aggressively addressing and acting upon adverse events and action thresholds in area of responsibility.
- Collaborates with RVP to develop clinic budgets, monitoring performance to ensure optimal, efficient and effective operations practices within regulatory and company guidelines.
- Responsible for profit and loss management of each assigned facility/program.
- Works closely with Managed Care department to increase the payor mix and to retain commercial patients.
- Manages the payroll and oversees facility expenses and accounts payable for the assigned area.
- Reviews the balance sheet and income statements regarding revenue growth and commercial payor mix on a frequent basis.
- Accountable for implementing and driving the FMS Staffing and Medical Supply Models and other FMS business initiatives.
- Ensures efficient and economical performance in accordance with clinic operating budgets.
- Acts as the primary liaison between the company and the Medical Directors, Medical Advisory Board members, and referring physicians.
- Presides over facility Governing Body and maintains Administrative policy and procedure manuals.
- Prepares reports and audits current procedures and processes to monitor efficiency of operations.
- Maintains current knowledge regarding community and regional healthcare market and industry issues which may impact business.
- Responsible for facility maintenance of environmental integrity including safety of all facilities and water systems within designated area.
- Oversees Privacy and Security compliance according to the FMCNA and FMS Risk Management and Compliance requirements.
- Participates in all pertinent FMS training and development opportunities.
- Other duties as assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
- Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians.
- The position requires travel between assigned facilities and various locations within the community.
- The work environment is characteristic of a health care facility with air temperature control and moderate noise levels.
SUPERVISION:
- May be responsible for the direct supervision of various levels of operations staff.
EDUCATION AND REQUIRED CREDENTIALS:
- Bachelor’s Degree; Advanced Degree preferred or an equivalent combination of education and experience.
EXPERIENCE AND SKILLS:
- 3 – 5 years of business operations management and leadership experience.
- Demonstrated leadership and management competencies and skills including excellent financial competence, operational excellence, exceptional communication and customer service skills.
- Excellent skills for team building, motivating employees, performance management and decision making.
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
“The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies. Rate: $113,000- $188,300”
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