8900 West Freeway, Fort Worth, TX 76108
Mobile BDC Service Representative / Coordinator Salary PLUS Commission & Great Benefits! Prior Business Development, Logistical, or Advisor experience is a plus! At
Hooks Lincoln , we're looking for a
BDC Service Representative / Coordinator to be the friendly and detail-focused backbone of our growing
Mobile Service Department . If you're outgoing, resourceful, and love making a difference for customers and team members alike, this is the perfect role for you!
At Hooks Lincoln, we don't just serve our customers-we invest in our employees. We value your skills, your ideas, and your future success. Joining our team means becoming part of a company that prioritizes career growth, fosters a supportive and collaborative work environment, and recognizes your hard work and dedication. With competitive pay, excellent benefits, and a commitment to helping you thrive, Hooks Lincoln is where you can build a fulfilling and rewarding career.
We offer:
- Salary PLUS Commission!
- Full-time position
- Medical, Dental, and Vision Insurance
- Life Insurance
- Paid time off (PTO)
- Career Advancement Opportunities
- Drug-free workplace
Responsibilities - BDC Mobile Service Representative: - Schedule and dispatch mobile technicians to meet customer service needs efficiently
- Engage with customers via phone, email, and text to confirm appointments, answer questions, and address concerns
- Ensure routes are optimized for technicians, balancing customer satisfaction and technician productivity
- Track service requests, monitor technician schedules, and adjust as needed to meet changing demands
- Work closely with the Mobile Service team, technicians, and dealership departments to ensure seamless service delivery
- Check in with customers post-service to ensure satisfaction and encourage repeat business
- Other duties may be assigned
What We're Looking For:
- Outgoing and Personable: You love engaging with customers and creating positive experiences
- Detail-Oriented: You're skilled at juggling multiple tasks, schedules, and priorities without missing a beat
- Logistical Mindset: You excel at planning, problem-solving, and finding creative solutions
- Experience is a Plus: Prior automotive or logistical experience is a bonus but not required
- Strong Communication Skills: Professional and friendly communication is second nature to you
- Tech Savvy: Comfortable with scheduling software, email platforms, and other digital tools
- Team Player: You work well with others and thrive in a collaborative environment
- Valid driver's license and good driving record
- Please upload your resume. Completing the online assessment will grant you priority consideration!
- Must pass pre-employment screening
We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status. 
