4502 W. Broad Street, Richmond, VA 23230
AUTOMOTIVE SERVICE ADVISOR $60,000 - $90,000 plus Bonuses Monday - Friday work week,
NO SATURDAYS OR SUNDAYS
Experience Required We use Reynolds and Reynolds Ignite, Autopoint and Eadvisor in the Lane
All the tools that will make you even more successful everyday service our customers !
Experience Required Bi-Lingual Spanish A Plus But Not Required
Parks Chevrolet Richmond is proud to provide Chevrolet drivers in Richmond, Chesterfield and Midlothian and surrounding areas with the quality service and financing they deserve. We are proud to be to be part of Parks Automotive Group. When you join Parks Automotive, you are joining a dealership with amazing upward mobility opportunities.
We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We value our employees and invest in their success. Due to our tremendous growth, we need to hire Service Advisors for our busy Service Center. If you are ready for a career with growth potential working with international leading brands, we would like to talk to you.
We offer:
- $60,000 - $90,000 plus bonuses
- 13 days of PTO awarded
- Medical, Dental, Health and Wellness
- 401(k) retirement plan
- Paid Time Off
- Short Term and Long Term Disability after 60 days
- Employee vehicle purchase plans
- Discounts on products and services
- Monday to Friday work week - Closed Saturdays and Sundays
- Great family atmosphere!
- Air-conditioned facility
- All the tools that will make you even more successful servicing our customers
- Opportunities for career advancement!
Responsibilities - Service Advisor:
- Greet customers and assist them with any inquiries they may have.
- Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
- Consult with customer on applicable service specials.
- Prioritize required services and be prepared to provide options upon request.
- Document declines for services and ask for follow-up on future service considerations.
- Keep customer informed on completion times, service expenses, and possible changes.
- Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
- Provide concierge support for all owner inquiries to assure the customer has a positive service experience.
- Spend quality time developing rapport with customers.
- Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.
Qualifications/Requirements - Service Advisor:
- Experience Required
- Must be aware of the latest customer service practices and be a persistent problem solver.
- Computer proficiency
- Valid driver's license
- Resume must be uploaded, and online assessment completed for immediate consideration.
- Must be authorized to work in the U.S. without sponsorship and be a current resident.
- Must pass pre-employment testing to include background checks, MVR, and drug screen.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
