At TriHealth Physicians Associates of Good Samaritan - Delhi our dedicated team of healthcare professionals is committed to providing the highest quality care to our patients. As a valued member of our doctor's office group, you will be part of a dynamic and supportive environment where collaboration and excellence are at the forefront of everything we do.
Job Title
- Medical Assistant / Medical Home Coordinator (Full Time, Day Shift)
Job Location
- 425 Farrell Court, Cincinnati, OH 45233
Work Hours
Sign-on Bonus
- $2,000 with a one-year work commitment
Job Overview
- The Medical Home Medical Assistant provides both direct patient care in a primary care office and collaborates with care delivery providers to enhance patient outcomes. Key responsibilities include:
- Identifying gaps in care, contacting patients to schedule required care, and providing referral follow-up.
- Conducting pre-visit planning for the practice's patient panel.
- Coordinating messages through electronic portals and managing transitions of care.
- Acting as a clinical liaison for the physician care plan and communicating with patients.
- Participating in process improvements and understanding clinical goals, including patient satisfaction and engagement.
- Performing additional job-related duties to support the department's needs.
Job Requirements
- Graduate of an approved technical, professional, or vocational program in Healthcare; clinical experience in a physician practice or related field is preferred.
- Equivalent experience may be accepted in lieu of a degree.
- Certified or registered medical assistant; must maintain certification/registration status (RMA through AMT, NCCT, or NHA, or CMA by AAMA) and CPR certification.
- Strong clinical care, customer service, communication, and teamwork skills.
- Knowledge of EMR, practice management software, and medical coding/billing is strongly encouraged.
- Ability to make quick decisions based on well-thought-out consequences/results.
Job Responsibilities
- Demonstrate proficiency in the rooming process for adult and/or pediatric primary care, including clinical procedures, immunizations, venipuncture, point of care testing, and more.
- Follow protocols and policies for scheduling, clinical procedures, and appropriate use of medical equipment.
- Provide accurate and complete documentation of clinical calls and patient rooming info, order entry, prescription management, and workflow edits.
- Address patient messages (phone, MyChart) in a timely manner and escalate issues as appropriate.
- Maintain knowledge of population health, wellness, prevention, and chronic disease management.
- Participate in tactics to close gaps in care, including pre-visit planning, daily huddles, and informing physicians of potential barriers to care.
- Understand the adult and/or pediatric preventive medicine schedule, manage wellness checks, vitals and labs, immunizations, screenings, and patient education.
- Collaborate with wrap-around services such as behavioral health, complex care nursing, social workers, and community health workers.
- Provide basic community resources to patients with social determinants of health and support education and coaching for wellness and chronic disease management.
- Participate in continued education and training opportunities.
Other Job-Related Information
Demonstrates knowledge in areas of practice such as age-related competencies and care of various populations. Understands best practices in preventative care, chronic disease management, and utilization across the continuum of care ("population health").
Working Conditions
- Climbing: Occasionally
- Concentrating: Consistently
- Hearing (Conversation): Frequently
- Interpersonal Communication: Consistently
- Kneeling: Occasionally
- Lifting (
- Lifting (50+ Lbs): Occasionally
- Lifting (11-50 Lbs): Rarely
- Pulling: Occasionally
- Pushing: Occasionally
- Reaching: Consistently
- Reading: Consistently
- Sitting: Consistently
- Standing: Frequently
- Stooping: Occasionally
- Thinking/Reasoning: Consistently
- Use of Hands: Consistently
- Color Vision: Consistently
- Walking: Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
