Ziems Ford Quick Lane is seeking daytime and night time Service Advisors. Service Advisors are the first and last impression a customer has with a repair facility. They’re the ones who greet customers, listen to the problems a client is having with their vehicle, communicate to the team of automotive technicians on what the problem is, and act as the liaison between the shop and the customer every step of the way.

Responsibilities

Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
Monitor the progress of each vehicle throughout the day, and update customers frequently
Increase profitability by maximizing sales & executing retail promotions
Oversee technicians working on customers’ vehicles, including their time management/ efficiency, parts ordering, job completion times
Oversee and participate in quality control
Participate in the development and documentation of standard operating procedures as appropriate
Will occasionally work nights and Saturdays.

Qualifications

Automotive service advisor experience preferred
High school diploma or equivalent
Valid driver’s license & clean driving record
Accredited training in service advisor skills, customer satisfaction and quality control
Ability to read, write and speak English fluently
Ability to concentrate and accomplish tasks despite interruptions
Multitasking skills
Proficient use of computers/business machines

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Ziems Ford Corners, Inc.

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Automotive Service Advisor