Our global air lines client is looking for a curious and experienced candidate who will work to document high level product information, product defects and resolutions. The position requires a combination of documentation experience, passion for organization, project management skills, and attention to detail.

The Support Business Analyst will work over the project timeframe to consolidate product knowledge into a single information repository. The ideal candidate will have experience creating a knowledge repository (specifically Salesforce Knowledge) or a product support system previously – although not required. The Support Business Analyst is expected to organize his/her time in order for maximum effectiveness and communicate effectively any roadblocks. He or she will use a combination of current sources of information (including a defect repository, current product FAQs and overviews) as well as key subject matter experts (SMEs) to combine necessary information needed.

Overview:

This is a 3-6 month 40 hours/week contract role. Must be ATL-based and open to 3 days/week onsite.

Responsibilities:

Create a Sales Technology Product Knowledge Center with product information (specifically product issues and resolutions)
Review existing information sources and consolidate information into a single repository
Discovering, documenting and coordinating information presentation
Partnering with SMEs to elicit necessary details needed to complete the project
Tracking project progress and providing routine and frequent updates
Evaluating constraints and presenting alternative solutions

Qualifications:

High School diploma, GED or High School Equivalency
5+ years’ work experience with at least 3 years of experience with technology or documentation field
Proven documentation experience
Must possess analytical skills and technical knowledge to understand relevant content
Excellent written and verbal communication
Self-directed and highly motivated with ability to deliver in a fast-paced operational environment
Ability to multi-task and drive closure of open issues/concerns
Creative and innovative problem solver with project management experience
Ability to prioritize and meet deadlines under pressure
Proficient PC skills including advanced level knowledge of Microsoft Excel, Word, Power Point and project management software required

Preferred Qualifications:

Prior experience with Salesforce Knowledge
Prior experience as a business analyst on digital projects
Experience creating documentation repositories
General knowledge of travel related industry segments (airlines, hotels, travel agencies)
Passion for process and customer needs

#J-18808-Ljbffr

Wripple Solutions Inc

New Jobs

Support Business Analyst