We are looking for a Chief Operating Officer to oversee company-wide operations and build an integrated approach across product acquisition, development, installation, and service to create the best customer experience possible, aligning with our vision to Make People Happy Where They Live & Work.

As the COO, you will play a crucial role in overseeing the day-to-day operations of our company to ensure the business functions smoothly across all departments, with a focus on enhancing operational efficiency and delivering exceptional customer service.

You will collaborate with our leadership team to develop and implement strategic plans while also managing budgets and resources. As a key leader in our organization, you will drive growth, optimize processes, and promote our culture.

Requirements:

Proven experience in a senior leadership role, as a COO or similar.
Strong understanding of the Home Services industry, with a focus on customer satisfaction.
Excellent leadership and communication skills, with the ability to inspire and motivate teams.
Strategic thinker with problem-solving abilities.
Proven track record of driving operational improvements and implementing successful business strategies.
Solid financial acumen and experience managing budgets and resources.
Exceptional organization skills with an eye for detail.
Tech-savvy with the ability to adapt to new technologies.
Effective communication and problem-solving abilities.
Ability to work collaboratively and foster a positive team environment.
Fluent in English (written and spoken).
Ability to thrive in a fast-paced and dynamic environment. Must be very adaptable.
Must be within commute distance of the offices without exception.

Responsibilities:

Drive operational excellence by overseeing all aspects of the company's operations.
Develop and execute strategic plans in alignment with the company's goals and objectives.
Provide leadership and guidance to departments, ensuring clear communication and coordination across all teams.
Develop and monitor key performance indicators (KPIs) to evaluate operational performance and make data-driven decisions.
Manage financial resources, assist with budgets, and ensure cost-effective practices.
Identify areas for improvement and implement initiatives to enhance operational efficiency and productivity.
Order Management:
- Track orders and proactively alert customers about any delays or changes.
- Receive shipments, inspect for accuracy and ensure products are not damaged.
Installation and Repairs:
- Prepare for installations, ensuring all necessary equipment and hardware are available.
- Schedule installations and repairs, coordinating with clients and our team.
Issue Resolution:
- Follow up on any issues or challenges and work collaboratively to find effective resolutions.
Fleet and Vehicle Maintenance:
- Oversee the maintenance of our company vehicles, ensuring they are in optimal condition.
Technology Proficiency:
- Be tech-savvy and capable of leveraging software and systems for efficient operations.
- Fluent in Microsoft Office Suite, QuickBooks Online (QBO), and Customer Relationship Management (CRM) tools.
Organizational Skills:
- Maintain a high level of organization to manage complex schedules and tasks effectively.
Foster a culture of productivity and teamwork while managing relationships predictably so that they exceed targets and align with our Core Values:
- INTEGRITY: We provide our clients with respect and transparency.
- POSITIVITY: We bring optimism and compassion to every interaction.
- THOUGHTFULNESS: We are attentive in our work, to our clients, and to our community.
- EDUCATION: We are industry thought-leaders continually improving our expertise.
- EXCELLENCE: We exceed expectations in the quality of products, services, and follow-through we provide.

About Window Treats Inc:

At Window Treats Inc., we're on a mission to make people happy where they live and work. Our journey began in 1995, and since then, we've been dedicated to transforming spaces in New Jersey and New York, with a particular focus on Monmouth County NJ, Manhattan NY, and Brooklyn NY.

Our core values—Integrity, Positivity, Thoughtfulness, Education, and Excellence—guide everything we do. We believe in providing our clients with respect, transparency, and the utmost care in every interaction. Our team brings optimism, compassion, and attentiveness to every project, ensuring that your experience with us is nothing short of exceptional.

We're more than just a Hunter Douglas Gallery; we specialize in custom drapery, custom window shades, motorized shades, blinds, and drapery. But it's not just about products; it's about creating a nurturing and intentional experience from start to finish. We offer proactive education, personalized consultations, curated design solutions, and white-glove installations.

Internally, our culture is warm and close-knit, making us more like family than co-workers. We take a personal interest in serving our customers because we understand that Maya Angelou was right when she said, 'People will forget what you said, they'll forget what you did, but they'll never forget how you made them feel.' And that's what truly sets us apart—our commitment to leaving clients feeling cared for, known, and loved. Our goal is to build impressive brand loyalty and retention through exceptional customer service.

When it comes to customer service, nobody does it better than Window Treats Inc. Experience is our specialty, and we're champions of our customers. We invite you to experience the difference—we're here to make your space, and your life, a little brighter.

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Window Treats Inc

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Chief Operating Officer