Pharmacy Quality Improvement Manager

Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations.

A proud member of the Elevance Health family of companies, CarelonRx leverages the power of new technologies and a strong, clinical-first lens, to deliver member-centered, lasting pharmacy care.

Job Description:

The Pharmacy Quality Improvement Manager is responsible for identifying opportunities for improvement, developing and implementing best practice, procedure alignment, business analysis and continuous improvement initiatives.

How you will make an impact:

Proactively identifies opportunities for improvement.
Researches, develops, and implements related best practices.
Develops metrics to track performance and goal achievement; serves as internal consultant relative to continuous improvement initiatives.
Identifies and develops plans to improve performance to be incorporated into planning and the standardization of processes.
Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Travels to worksite and other locations as necessary.
Perform investigations and root cause analysis on identified nonconformities.
Partner with cross-functional teams and departments to improve processes, quality, and close gaps.
Support quality management program activities.
Participate and lead presentations for the Quality Management Committee.

Minimum Requirements:

Requires a BA/BS in a related field and minimum of 5 years management experience with process improvement, project/program management, process engineering and/or performance improvement initiatives; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

Six Sigma Black Belt certification, related process improvement certification or PMI certification preferred.
Six Sigma green belt certification.
CPHT.
CPHQ.
Experience in retail, specialty, mail order or other high-volume pharmacy.
Experience in contact center and high production environments.

Job Level: Manager

Workshift: 1st Shift (United States of America)

Job Family: BSP > Process Improvement

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are:

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work:

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

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The Elevance Health Companies of Puerto Rico, LLC

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Pharmacy Quality Improvement Manager