Job Title: Business Process Analyst

Reports To: Director of Operations and Integration

Location: Waukesha

Revision Date: 5/17/2024

FLSA Status: Exempt

POSITION SUMMARY:

The Business Process Analyst works with cross functional teams to assess, map, identify and implement improved business processes to support world-class service. They synchronize our improvement efforts by acting as a liaison between our leaders, technical teams, and end users.

This associate embodies and executes our company core values within all day-to-day duties and responsibilities:

We work as a team, leveraging our collective strengths
We are passionate, bringing resiliency, creativity and grit
We do what’s right with honesty, respect and accountability
We are reliable, through innovative and streamlined processes
We have fun, celebrating successes and learning from failures
We build relationships, helping our colleagues and customers thrive

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs functional analysis of core business processes and workflows.
Collaborates with key stakeholders to identify challenges and opportunities to improve business processes.
Assesses change management impacts to associates, business strategy, business systems, and general operations.
Develops clear and detailed cross functional process maps; documents the current state and develops the desired future state.
Defines and refines user acceptance criteria for business rules.
Participates in phase planning and rollout activities for improvement projects.
Supports end users during User Acceptance Testing and post implementation phases.
Promotes a culture of Plan-Do-Check-Act.

EDUCATION AND/OR EXPERIENCE:

Bachelor’s Degree in Business or 3-5 years of related experience.
3-5 years of SAP experience.
Strong process and workflow mapping skills.
Experience developing instructional and procedural documentation and presentations.
Ability to read, write and speak English is a requirement of this position.
Proficiency with Microsoft Word, Excel and Outlook.

PHYSICAL DEMANDS and WORK ENVIRONMENT:

While performing the duties of this job, the employee must be able to use a keyboard, calculator, and telephone. Frequent sitting, talking, hearing, and occasionally standing, stooping, kneeling, crouching, crawling, lifting (10 lbs.), and an ability to adjust vision for close vision work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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